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- Tasks: Build and strengthen client relationships in the infrastructure sector while driving new business opportunities.
- Company: Specialist Procurement company with a focus on client satisfaction and growth.
- Benefits: Full-time role with potential for travel and professional development.
- Why this job: Make a real impact by enhancing client relationships and contributing to exciting projects.
- Qualifications: Strong communication skills and experience in infrastructure or construction projects preferred.
- Other info: Dynamic work environment near Gatwick with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
My client, a specialist Procurement company, are recruiting for a Client Relationship Manager to join their Infrastructure project team and work closely with Management to strengthen client relationships.
About the Role
Your role as Client Relationship Manager will be focused on building and strengthening client relationships in the infrastructure sector, while working closely with the Management Team to drive new business opportunities and revenue growth. The successful candidate will actively promote our company and services, ensuring we deliver value and solutions that meet client needs. The primary territory focus will be Africa, the Middle East, and the Americas, with scope to expand into additional regions in the future. Where the company engages with in-country agents, the role may also involve these partnerships from the UK head office.
Responsibilities
- To develop, assess and maintain effective client relationships.
- To be the main point of contact and manage all client relationships through effective communication and ensure feedback from clients is communicated back to the internal teams.
- To produce client reporting to support internal reviews and management decisions.
- To focus on client relationships to obtain profitable further business from our clients.
- To work closely with the Management Team ensuring clients are being supported and expectations are being met in terms of delivery lead times and cost.
- To support Quality Assurance activities by ensuring all non-conformance, continuous improvement and feedback actions are reported and successfully closed out with clients.
- To engage in appropriate communications and interventions that may be required to assist and support the activities of the internal teams.
- To deal effectively with all client enquiries, issues and complaints received and ensure prompt query resolution.
- To report and escalate any issues to the Management Team for action/resolution.
- To undertake national and international business travel as directed and as and when required.
- To undertake any tasks required by the Senior Management Team that are commensurate to the role.
Required Skills
- Strong commercial acumen with the ability to build and maintain client relationships, to identify and capitalise on business opportunities.
- Agile thinker with the capacity to make informed decisions under pressure.
- Adaptable and flexible in a dynamic business environment.
- Exceptional attention to detail and commitment to quality of service.
- Experience working on Infrastructure and Construction projects desired.
- Articulate with excellent verbal and written communication skills.
- Collaborative team player who nurtures a positive work environment.
- Proactive attitude, with a hands-on approach to problem-solving and execution.
- Languages desirable for relevant territories.
This role is a full-time office-based position near Gatwick. Please only apply if you are a commutable distance from Gatwick (or able to relocate) and have full UK working rights. To be considered for this opportunity please apply with your CV by clicking the link below or contact Anna Holtmon-Jones.
Client Relationship Manager employer: Holtmon-Jones Recruitment Ltd
Contact Detail:
Holtmon-Jones Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the infrastructure sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Client Relationship Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your commercial acumen and experience in building client relationships. Share specific examples of how you've driven business growth in the past – this will really make you stand out!
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how you can add value to their team, especially in managing client relationships.
✨Tip Number 4
Keep it local! Since this role is office-based near Gatwick, make sure you’re clear about your commuting plans or relocation options when you apply. This shows commitment and makes it easier for employers to consider you for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Relationship Manager. Highlight your experience in building client relationships, especially in the infrastructure sector, and showcase any relevant achievements that demonstrate your commercial acumen.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your adaptability and problem-solving skills, and how they align with the dynamic nature of the business environment at our company.
Showcase Your Communication Skills: Since this role requires exceptional verbal and written communication skills, make sure your application reflects this. Use clear and concise language, and don’t forget to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Holtmon-Jones Recruitment Ltd
✨Know Your Client
Before the interview, research the company’s existing client relationships and their projects in the infrastructure sector. Understanding their client base will help you demonstrate your ability to build and maintain those relationships effectively.
✨Showcase Your Communication Skills
As a Client Relationship Manager, communication is key. Prepare examples of how you've successfully managed client communications in the past, especially in resolving issues or complaints. This will highlight your ability to be the main point of contact and ensure client satisfaction.
✨Demonstrate Commercial Acumen
Be ready to discuss how you identify and capitalise on business opportunities. Think of specific instances where your commercial insight led to successful outcomes. This will show that you can drive new business opportunities and revenue growth.
✨Prepare for Cultural Sensitivity
Since the role involves working across Africa, the Middle East, and the Americas, be prepared to discuss how you would approach building relationships in diverse cultural contexts. Highlight any relevant experience or language skills that could benefit the company’s international dealings.
