At a Glance
- Tasks: Lead a team of Field Service Engineers and ensure top-notch customer service.
- Company: Dynamic company in West Bromwich focused on customer satisfaction.
- Benefits: Competitive salary, full-time role, and opportunities for career advancement.
- Other info: Fast-paced environment with potential for growth and development.
- Why this job: Make a real difference by coordinating services and enhancing customer experiences.
- Qualifications: Experience in service coordination and strong communication skills required.
The predicted salary is between 42000 - 50000 £ per year.
- Role: Service Supervisor
- Job Type: Full-time, Permanent
About the Role
We are seeking an experienced and organised Service Supervisor to oversee the day-to-day coordination of a team of Field Service Engineers.
This is a busy, customer-focused role that requires excellent planning, communication and organisational skills to ensure engineers are deployed efficiently and customer expectations are consistently met.
Key Responsibilities
- Coordinate and schedule the daily activities of Field Service Engineers.
- Receive and log customer service requests, allocating work according to priority and engineer availability.
- Manage service jobs through to completion, ensuring labour hours, job reports and supporting documentation are accurate.
- Work closely with the Depot Manager, Parts Department and Sales Team to deliver an excellent customer experience.
- Liaise with workshop staff where required to ensure efficient workflow.
- Support warranty claim administration and technical communications where applicable.
- Ensure all administration, reporting and documentation is completed accurately and on time.
- Deputise for the Depot Manager when required.
The successful candidate will have
- Previous experience in a service coordination, service control or supervisory role within a customer service or engineering environment.
- Excellent customer service and communication skills.
- Strong organisational skills with the ability to prioritise a busy workload.
- The ability to manage multiple tasks and competing priorities effectively.
- Good mechanical or technical understanding (construction or plant equipment experience would be advantageous).
- Good working knowledge of Microsoft Office.
- Experience using service management or ERP systems would be beneficial.
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Service Supervisor in West Bromwich employer: Holt Recruitment
Holt Recruitment is an exceptional employer, offering a dynamic and supportive engineering environment where innovation thrives. With hybrid working arrangements and competitive healthcare benefits, employees are empowered to achieve a healthy work-life balance while contributing to groundbreaking spacecraft projects. The company fosters professional growth through collaboration with multidisciplinary teams, ensuring that every team member can develop their skills and advance their careers in the exciting field of aerospace engineering.
