At a Glance
- Tasks: Assist customers with vehicle service needs and manage repair timelines professionally.
- Company: Award-winning family-run garage in Northampton with a supportive team.
- Benefits: Competitive salary, paid overtime, monthly bonuses, and no weekend work.
- Other info: Enjoy a permanent, full-time role with opportunities for growth.
- Why this job: Join a successful team and enhance your customer service skills in the automotive industry.
- Qualifications: Experience as a Service Advisor and familiarity with commercial databases required.
The predicted salary is between 30000 - 30000 £ per year.
Our client is an Independent Garage and has the requirements for an experienced, high performing Service Advisor to join their successful Aftersales team in Northampton.
Hours: 8am-5:30pm Monday-Friday – No weekends. Paid overtime. Monthly bonus. Award winning garage.
Key Service Advisor Roles and Responsibilities:
- Ensure customers are aware of service and repair work required to their vehicles in a professional manner.
- Advise on timescales and collection arrangements.
- Produce job cards on the in‑house computer system.
Minimum Service Advisor Requirements:
- Experience in a similar role (Service Admin/Service Advisor).
- Experience with Kerridge/Pinnacle/DRIVE/ONELink.
- Ability to sell additional products and services to customers.
- Experience using commercial databases for customer service.
- Ability to manage multiple tasks.
Job Type: Permanent, Full time.
Service Advisor employer: Holt Recruitment
Join our award-winning family-run garage in Northampton, where we prioritise a supportive work culture and employee well-being. As a Service Advisor, you'll enjoy a competitive salary, paid overtime, and monthly bonuses, all while working in a friendly environment that fosters professional growth and development. With no weekend shifts, you can maintain a healthy work-life balance while contributing to our commitment to exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at the garage you're eyeing. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your product knowledge and customer service skills. Think about how you can demonstrate your experience with systems like Kerridge or Pinnacle during the conversation.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with the hiring team, let them know why you’re excited about working at their family-run garage. A genuine passion can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re really interested in the Service Advisor role. Plus, it’s just good manners!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Service Advisor. We want to see how you've handled customer service and managed tasks in previous roles, so don’t hold back on those details!
Show Off Your Skills:If you’ve got experience with systems like Kerridge or Pinnacle, shout about it! We love seeing candidates who can hit the ground running, so make sure to mention any relevant software skills.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about the role and how you can contribute to our family-run garage. Keep it friendly and professional – we want to get to know you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Holt Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of service and repair work. Familiarise yourself with common issues vehicles face and how to communicate these to customers. Being able to discuss specific examples from your past experience will show that you’re the right fit for the role.
✨Get Comfortable with the Tech
Since the job involves using systems like Kerridge or Pinnacle, it’s a good idea to have a basic understanding of these platforms. If you’ve used similar software before, be ready to talk about it. This will demonstrate your ability to adapt quickly to their in-house system.
✨Show Off Your People Skills
As a Service Advisor, you'll be the face of the garage. Practice how you would explain complex repairs in simple terms and how you’d handle customer queries. Think of scenarios where you’ve successfully managed customer relationships and be prepared to share those stories.
✨Prepare for the Sales Angle
This role requires selling additional products and services, so think about how you can highlight your sales experience. Prepare examples of how you've upsold in previous roles and be ready to discuss your approach to identifying customer needs and suggesting relevant services.
