At a Glance
- Tasks: Lead and develop engineering teams while ensuring top-notch customer service.
- Company: Market-leading engineering business with a focus on growth and innovation.
- Benefits: Competitive salary, performance bonuses, generous holiday, and excellent pension contributions.
- Other info: Opportunities for ongoing training and genuine career progression.
- Why this job: Shape service delivery and drive operational excellence in a dynamic environment.
- Qualifications: Experience in managing engineering service operations and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced Service Manager looking for your next leadership challenge? We are recruiting for an exciting opportunity to join a market-leading engineering business as a Service Manager, taking responsibility for workshop and field service operations across North Scotland.
This is a senior leadership position where you'll have the opportunity to shape service delivery, develop engineering teams, drive operational performance, and contribute to the continued growth of a highly successful aftersales operation.
The Role
Reporting into senior management, you will be responsible for leading and developing a team of field-based and workshop engineers while ensuring the highest levels of customer service and operational performance. Key responsibilities include:
- Managing all workshop and field service activities across your region
- Leading, motivating, and developing a team of engineers
- Delivering departmental budgets, KPIs, and performance targets
- Driving service excellence and customer satisfaction
- Building strong relationships with customers through regular engagement
- Identifying opportunities to grow aftersales revenue and improve service delivery
- Monitoring product and technical issues and coordinating solutions
- Ensuring compliance with Health & Safety legislation and company procedures
- Supporting business growth initiatives as part of the wider management team
About You
We’re keen to speak with candidates who have experience managing engineering service operations within industries such as:
- Agricultural Machinery
- Construction Plant
- Material Handling / Forklifts
- Powered Access
- Heavy Plant
- HGVs and Commercial Vehicles
- Industrial Equipment
- Groundcare Equipment
- Quarrying or Mining Equipment
- Related Engineering Sectors
You will ideally have:
- Previous Service Manager, Aftersales Manager, Regional Service Manager, Engineering Manager or Operations Manager experience
- Experience managing field-based and workshop engineering teams
- Strong customer service and relationship management skills
- Commercial awareness and experience managing budgets and KPIs
- Excellent leadership and people management abilities
- Knowledge of current Health & Safety legislation
- Full UK Driving Licence
- Industry-specific experience is desirable but not essential.
We are particularly interested in speaking with candidates who have a strong background in leading engineering service teams and delivering exceptional customer support.
What's On Offer?
- Competitive salary package
- Performance-related bonus scheme
- 25 days holiday plus bank holidays
- Holiday purchase and sell scheme
- Market-leading pension contribution of up to 12%
- Life assurance and income protection
- Ongoing training and professional development
- Genuine long-term career progression opportunities
- Supportive and collaborative working environment
Apply Today
This is an outstanding opportunity for an ambitious Service Manager to join a successful engineering organisation and play a key role in driving operational excellence and future growth. For more information or a confidential discussion, please get in touch today.
Service Manager in Perth employer: Holt Recruitment
Join a market-leading engineering business in Perth, Scotland, where you will thrive in a supportive and collaborative work environment. As a Service Manager, you will benefit from a competitive salary, performance-related bonuses, and extensive professional development opportunities, all while leading a dedicated team to deliver exceptional customer service and operational excellence. With a strong focus on employee growth and a commitment to work-life balance, this role offers a meaningful career path in a dynamic industry.
