At a Glance
- Tasks: Lead the customer service team and ensure smooth office operations.
- Company: Join a dynamic bodyshop in Leatherhead with a supportive team culture.
- Benefits: Earn up to £40,000, enjoy 23 days holiday plus bank holidays.
- Other info: Great opportunity for career progression in a fast-paced environment.
- Why this job: Make a real difference by enhancing customer satisfaction and team performance.
- Qualifications: Experience in a leadership role or strong customer service background.
The predicted salary is between 40000 - 40000 £ per year.
We are seeking a highly experienced Office Manager / Senior Customer Service Advisor to join our team.
Key Responsibilities
- Manage and supervise the customer service team.
- Oversee the smooth and efficient running of the office.
- Develop and implement customer service policies and procedures.
- Handle customer complaints and queries.
- Develop positive relationships with customers.
- Monitor customer satisfaction levels.
- Provide regular reports to senior management.
- Conduct regular training sessions for the customer service team.
Essential Skills / Attributes
- Ideally experience in a similar role or leading a team, but will consider an experienced bodyshop CSA looking to progress.
- Excellent communication, leadership, and management skills.
- Strong problem‑solving and decision‑making skills.
- Highly organized with excellent attention to detail.
Office Manager in Leatherhead employer: Holt Recruitment
Join our dynamic team in Leatherhead as an Office Manager / Senior Customer Service Advisor, where we prioritise a supportive work culture that fosters professional growth and development. With competitive benefits including 23 days of holiday plus bank holidays, and a commitment to employee training, we ensure that our staff are equipped to excel in their roles while enjoying a fulfilling work-life balance. Experience the unique advantage of working in a collaborative environment that values your contributions and encourages innovation.
