At a Glance
- Tasks: Meet and greet customers, manage bookings, and provide updates with enthusiasm.
- Company: Join a busy bodyshop in the Leatherhead area with a dynamic team.
- Benefits: Earn up to £36,000, enjoy 23 days holiday plus bank holidays.
- Other info: Permanent role with Monday to Friday hours and great career prospects.
- Why this job: Be the first point of contact and make a difference in customer experiences.
- Qualifications: Experience in customer service within the motor trade is essential.
The predicted salary is between 36000 - 36000 £ per year.
Bodyshop Advisor / Customer Service Advisor
We are looking for an experienced Bodyshop Advisor to join our busy site in Leatherhead area.
Compensation & Benefits
- Up to £36,000 per annum
- 23 days holiday + bank holidays
- Permanent role
- Mon‑Fri 8am – 5:30pm
Key Responsibilities
- Meet and greet customers, handle bookings, control courtesy car diary, and provide customer updates.
- Liaise with third‑party companies such as insurance and car hire companies.
- Act as the first point of contact for customers, demonstrating motivation, enthusiasm, and excellent communication skills.
Requirements
- Experience in a similar role within an accident repair centre or the motor trade.
- Excellent organisational skills with attention to detail and a quality focus.
- Experience as an administrator or customer‑service advisor within the motor trade, ideally within an accident repair centre.
- If you are interested in finding out more, please contact Piam Pishgoo at or
, or send your CV by clicking Apply Now!
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Customer Service Advisor in Leatherhead employer: Holt Recruitment
Holt Recruitment is an exceptional employer, offering a dynamic and supportive engineering environment where innovation thrives. With hybrid working arrangements and competitive healthcare benefits, employees are empowered to achieve a healthy work-life balance while contributing to groundbreaking spacecraft projects. The company fosters professional growth through collaboration with multidisciplinary teams, ensuring that every team member can develop their skills and advance their careers in the exciting field of aerospace engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leatherhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Holt Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Holt Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Leatherhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Holt Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Holt Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Holt Recruitment!
How to prepare for a job interview at Holt Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
