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- Tasks: Lead a dynamic team and oversee daily operations in a thriving commercial vehicle business.
- Company: Join a large, reputable commercial vehicle company in Portsmouth.
- Benefits: Enjoy a competitive salary, bonus, car, and great benefits with no weekend work.
- Why this job: Make a real impact by driving continuous improvement and enhancing customer service.
- Qualifications: Experience in team management and excellent customer service skills required.
- Other info: Fast-paced environment with opportunities for professional growth and development.
The predicted salary is between 42000 - 66000 £ per year.
Location: Portsmouth
Hours: Monday to Friday – 8.30am to 5.30pm (No Weekends)
Salary: up to £55000 per annum + Bonus + Car + Benefits
My client, a large commercial vehicle business, is seeking an experienced Service Manager to join their team in Portsmouth.
Service Manager Responsibilities
- Supervise the day-to-day operational functions of the department.
- KPI management Performance Assessment & Competitive Excellence.
- Hiring, training and retention of staff.
- Expense control.
- Ensuring staff manage remote engineers to provide the best geographical coverage, minimising unnecessary travel and maximising productive working time.
- Act as point of escalation for issues relating to the scheduling of engineers.
- Review daily reports (highlighting and manage any staff errors in advance).
- Manage team absences, days off or leaving early.
- Resolve customer service issues.
- Implementing best practice for the efficient running of the department.
- Drive continuous improvement and ensure that lessons are learned from identified problems and implement process improvements.
Service Manager Requirements
- Experience managing a team, including conflict resolution and team building.
- Ability to articulate highly developed customer service skills applied in a working environment.
- Excellent planning, organising, prioritisation, and project management skills.
- Confident and professional telephone manner.
- Able to demonstrate ability to work effectively in a pressurised and at times, extremely busy environment.
- Effective problem-solving and decision-making.
- Ability to extract, collate and present data.
- Computer literate in all areas.
- The successful candidate should also be able to work well as a part of a team, with excellent communication skills.
- Experience in the commercial vehicle trade is essential for this role.
If you are interested in this Service Manager role, please apply via this advert.
Service Manager employer: Holt Recruitment Ltd
Contact Detail:
Holt Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the commercial vehicle industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service. We recommend role-playing with a friend or using online resources to get comfortable articulating your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've resolved conflicts or improved processes in your previous roles. This will demonstrate your ability to handle the pressures of a Service Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams, resolving conflicts, and delivering excellent customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team in Portsmouth. Share specific examples of your achievements and how they relate to the responsibilities listed in the job description.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your problem-solving abilities. We love candidates who can think on their feet and implement process improvements. Give us a taste of how you've tackled challenges in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Holt Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the commercial vehicle industry. Understand the key challenges and trends, as well as the specific services your potential employer offers. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you've resolved conflicts or improved team performance. Be ready to discuss your approach to hiring and training staff, as this is crucial for the Service Manager role.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific instances where you've tackled customer service issues or operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your effective decision-making skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's approach to continuous improvement or how they measure success in the service department. This shows that you're not just interested in the role, but also in contributing to the company's growth.
