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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing vehicle servicing and maintenance.
- Company: Join a supportive team in a customer-focused culture.
- Benefits: Earn £34,000 per year plus bonuses, with training and development opportunities.
- Why this job: Make a real difference by ensuring customer satisfaction and efficient fleet operations.
- Qualifications: Strong customer service skills and experience in a transport or operational environment.
- Other info: Full-time, permanent role with a focus on career growth.
Location: Preston
Salary: £34,000 per annum + Bonus
Hours: Days
The Role
We are looking for a customer-focused Fleet Service Controller to join our operations team. This role sits at the heart of the business, acting as a key point of contact between customers, drivers, workshops, and internal teams. You will ensure fleet maintenance and servicing are managed efficiently while delivering a high level of service and communication to customers at all times.
Key Responsibilities
- Act as the main point of contact for customers regarding vehicle servicing and maintenance
- Coordinate servicing, inspections, repairs, and breakdowns to minimise disruption
- Provide clear, professional updates to customers on vehicle status and timescales
- Liaise with workshops, suppliers, and drivers to ensure work is completed on time
- Manage compliance requirements including MOTs, PMIs, defect reporting, and safety checks
- Maintain accurate records and service documentation
- Resolve issues promptly, keeping customer satisfaction a priority
- Support cost control while ensuring quality and safety standards are met
About You
- Strong customer service and communication skills
- Experience in a fleet, transport, service, or operational environment
- Calm, professional approach when dealing with issues or time pressures
- Highly organised with good attention to detail
- Confident using IT systems and fleet management software
- Mechanical or transport knowledge is beneficial but not essential
What We Offer
- Salary of £34,000 per annum
- Full-time, permanent position
- Supportive team and customer-focused culture
- Training and development opportunities
- Pension scheme and holiday entitlement
To Apply:
Please submit your CV to (url removed) or contact (phone number removed) for further details.
Fleet Service Controller in Preston employer: Holt Recruitment Ltd
Contact Detail:
Holt Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Service Controller in Preston
✨Tip Number 1
Network like a pro! Reach out to people in the fleet and transport industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to fleet service roles. Think about how your experience aligns with the responsibilities listed in the job description, and be ready to share specific examples.
✨Tip Number 3
Show off your customer service skills during interviews! Since this role is all about communication and support, highlight any past experiences where you’ve gone above and beyond for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Fleet Service Controller in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Fleet Service Controller role. Highlight your customer service skills and any relevant experience in fleet or transport environments to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Be sure to mention your communication skills and how you handle pressure, as these are key for us.
Show Off Your Organisational Skills: In your application, give examples of how you've managed multiple tasks or projects. We love seeing candidates who can juggle responsibilities while keeping everything on track, just like a Fleet Service Controller should!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Holt Recruitment Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of fleet management. Brush up on vehicle servicing, maintenance processes, and compliance requirements like MOTs and safety checks. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Customer Service is Key
Since this role is all about customer interaction, think of examples from your past experiences where you provided excellent service. Be ready to discuss how you handled difficult situations or resolved issues promptly, as this will demonstrate your customer-focused approach.
✨Stay Organised
Being highly organised is crucial for a Fleet Service Controller. Prepare to talk about how you manage your time and prioritise tasks, especially under pressure. You might even want to share specific tools or methods you use to keep everything on track.
✨Show Your IT Skills
Familiarity with fleet management software is a plus, so be prepared to discuss any relevant systems you've used in the past. If you don’t have direct experience, highlight your general IT skills and willingness to learn new software quickly.
