At a Glance
- Tasks: Lead and develop engineering teams while ensuring top-notch customer service.
- Company: Market-leading engineering business with a focus on growth and innovation.
- Benefits: Competitive salary, performance bonuses, generous holiday, and excellent pension contributions.
- Other info: Opportunities for ongoing training and genuine career progression.
- Why this job: Shape service delivery and drive operational excellence in a dynamic environment.
- Qualifications: Experience in managing engineering service operations and strong leadership skills.
Location - Perth, Scotland
Hours - 40 Hours per Week
Salary - Competitive Salary + Bonus + Excellent Benefits
Are you an experienced Service Manager looking for your next leadership challenge? We are recruiting for an exciting opportunity to join a market-leading engineering business as a Service Manager, taking responsibility for workshop and field service operations across North Scotland. This is a senior leadership position where you'll have the opportunity to shape service delivery, develop engineering teams, drive operational performance, and contribute to the continued growth of a highly successful aftersales operation.
The Role
Reporting into senior management, you will be responsible for leading and developing a team of field-based and workshop engineers while ensuring the highest levels of customer service and operational performance.
Key responsibilities include:
- Managing all workshop and field service activities across your region
- Leading, motivating, and developing a team of engineers
- Delivering departmental budgets, KPIs, and performance targets
- Driving service excellence and customer satisfaction
- Building strong relationships with customers through regular engagement
- Identifying opportunities to grow aftersales revenue and improve service delivery
- Monitoring product and technical issues and coordinating solutions
- Ensuring compliance with Health & Safety legislation and company procedures
- Supporting business growth initiatives as part of the wider management team
About You
We're keen to speak with candidates who have experience managing engineering service operations within industries such as:
- Agricultural Machinery
- Construction Plant
- Material Handling / Forklifts
- Powered Access
- Heavy Plant
- HGVs and Commercial Vehicles
- Industrial Equipment
- Groundcare Equipment
- Quarrying or Mining Equipment
- Related Engineering Sectors
You will ideally have:
- Previous Service Manager, Aftersales Manager, Regional Service Manager, Engineering Manager or Operations Manager experience
- Experience managing field-based and workshop engineering teams
- Strong customer service and relationship management skills
- Commercial awareness and experience managing budgets and KPIs
- Excellent leadership and people management abilities
- Knowledge of current Health & Safety legislation
- Full UK Driving Licence
Industry-specific experience is desirable but not essential. We are particularly interested in speaking with candidates who have a strong background in leading engineering service teams and delivering exceptional customer support.
What's On Offer?
- Competitive salary package
- Performance-related bonus scheme
- 25 days holiday plus bank holidays
- Holiday purchase and sell scheme
- Market-leading pension contribution of up to 12%
- Life assurance and income protection
- Ongoing training and professional development
- Genuine long-term career progression opportunities
- Supportive and collaborative working environment
This is an outstanding opportunity for an ambitious Service Manager to join a successful engineering organisation and play a key role in driving operational excellence and future growth.
For more information or a confidential discussion, please get in touch today.
Service Manager in Perth employer: Holt Recruitment Ltd
Join a market-leading engineering business in Perth, Scotland, where you will thrive in a supportive and collaborative work environment. As a Service Manager, you will benefit from a competitive salary, performance-related bonuses, and exceptional benefits including a generous pension scheme and ongoing professional development opportunities. This role not only offers the chance to lead and develop engineering teams but also provides a pathway for genuine long-term career progression within a company committed to operational excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Perth
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering sector and let them know you're on the lookout for a Service Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its service operations thoroughly. Be ready to discuss how your experience aligns with their needs, especially in managing teams and driving customer satisfaction.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams and improved service delivery in previous roles. This will demonstrate your capability to lead effectively in a senior position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Manager in Perth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing engineering teams and delivering exceptional customer service, as these are key aspects of the job. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this leadership challenge. Share specific examples of how you've driven operational performance and built strong customer relationships in your previous roles.
Showcase Your Leadership Skills:As a Service Manager, you'll be leading a team, so make sure to highlight your leadership abilities in your application. Talk about how you've motivated and developed teams in the past, and how you plan to do the same with us at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Holt Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on the specifics of service management in engineering. Understand the key responsibilities outlined in the job description, like managing workshop and field service activities. Being able to discuss these points confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about times when you motivated your team or improved performance. This is a senior leadership position, so demonstrating your ability to inspire others is crucial.
✨Customer Service is Key
Be ready to talk about your approach to customer service and relationship management. Highlight any experiences where you’ve built strong relationships with clients or resolved issues effectively. This will show that you understand the importance of customer satisfaction in this role.
✨Health & Safety Knowledge
Familiarise yourself with current Health & Safety legislation relevant to the engineering sector. Be prepared to discuss how you ensure compliance in your previous roles. This knowledge is essential for the position and will demonstrate your commitment to safety.
