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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing vehicle servicing and maintenance efficiently.
- Company: Join a supportive team in a customer-focused fleet operations environment.
- Benefits: Enjoy a competitive salary, training opportunities, and a pension scheme.
- Why this job: Make a real difference by ensuring customer satisfaction and smooth fleet operations.
- Qualifications: Strong communication skills and experience in a fleet or operational role preferred.
- Other info: Full-time, permanent position with great career development potential.
Location: Leeds
Salary: £32,000 per annum + Bonus
Hours: Days
The Role
We are looking for a customer-focused Fleet Service Controller to join our operations team. This role sits at the heart of the business, acting as a key point of contact between customers, drivers, workshops, and internal teams. You will ensure fleet maintenance and servicing are managed efficiently while delivering a high level of service and communication to customers at all times.
Key Responsibilities
- Act as the main point of contact for customers regarding vehicle servicing and maintenance
- Coordinate servicing, inspections, repairs, and breakdowns to minimise disruption
- Provide clear, professional updates to customers on vehicle status and timescales
- Liaise with workshops, suppliers, and drivers to ensure work is completed on time
- Manage compliance requirements including MOTs, PMIs, defect reporting, and safety checks
- Maintain accurate records and service documentation
- Resolve issues promptly, keeping customer satisfaction a priority
- Support cost control while ensuring quality and safety standards are met
About You
- Strong customer service and communication skills
- Experience in a fleet, transport, service, or operational environment
- Calm, professional approach when dealing with issues or time pressures
- Highly organised with good attention to detail
- Confident using IT systems and fleet management software
- Mechanical or transport knowledge is beneficial but not essential
What We Offer
- Salary of £34,000 per annum
- Full-time, permanent position
- Supportive team and customer-focused culture
- Training and development opportunities
- Pension scheme and holiday entitlement
To Apply:
Please submit your CV to (url removed) or contact (phone number removed) for further details.
Fleet Service Controller in Leeds employer: Holt Recruitment Ltd
Contact Detail:
Holt Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Service Controller in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Fleet Service Controller role. You never know who might give you a leg up!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and fleet management. Think of examples from your past experiences that highlight your skills and how you can add value to the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Fleet Service Controller in Leeds
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see that you understand what the Fleet Service Controller role is all about and how your skills fit in. Highlight any relevant experience that matches the key responsibilities!
Tailor Your CV: Make sure your CV is tailored specifically for this role. We love seeing candidates who can demonstrate their customer service skills and experience in fleet or transport environments. Use keywords from the job description to make your application stand out!
Craft a Compelling Cover Letter: If a cover letter is required, don’t skip it! This is your chance to show us your personality and explain why you’re the perfect fit for our team. Keep it professional but let your enthusiasm shine through – we want to see your passion for the role!
Apply Through Our Website: When you're ready to submit your application, make sure to do it through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Holt Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of fleet management. Brush up on key terms like MOTs, PMIs, and compliance requirements. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Customer Service is Key
Since this role is all about customer interaction, prepare examples of how you've provided excellent service in the past. Think of specific situations where you resolved issues or communicated effectively with clients. This will demonstrate your customer-focused mindset.
✨Stay Calm Under Pressure
The job can get hectic, so be ready to discuss how you handle stress and time pressures. Share a story where you managed a challenging situation calmly and efficiently. This will highlight your ability to maintain professionalism in tough circumstances.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or future projects. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
