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For Companies At a Glance
- Tasks: Assist customers with vehicle service needs and provide expert advice on repairs.
- Company: A well-established multi-franchise dealership with a loyal customer base.
- Benefits: Competitive salary with uncapped earnings, team bonuses, and a vibrant work environment.
- Why this job: Join a dynamic team and enhance your customer service skills in a fast-paced setting.
- Qualifications: Experience in a similar role and excellent communication skills are essential.
- Other info: Enjoy a supportive team atmosphere with opportunities for growth and development.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Salary: Up to £32,000 OTE £38,000 (uncapped)
Location: Guildford
We have taken on for a Service Advisor in the Guildford area for a very popular multi-franchise Dealership. The lifespan of this dealership goes well over 50 years; a household name brand, with a very loyal / repeat customer base. This is a very active site, which means high up-sell potential and strong team bonuses too.
- £32,000 basic OTE with uncapped earning potential
- 1 of 4 Saturdays
- Multi-faceted team and personalities – great working environment at a high pace, if you enjoy the activity this is worth a look.
Key role and responsibilities for this Service Advisor role:
- Ensure customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customer's needs
- Advise on timescales and collection arrangements
- Produce job cards on in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
Minimum requirements for this Service Advisor role:
- Experience in a similar role, as a Service Admin / Service Advisor or similar
- An ability to sell additional products and services to customers
- Driving license
- Excellent communication skills and the ability to deliver outstanding customer service
- The ability to manage multiple tasks
If you are interested in finding out more get in contact with Eric Duxbury.
Automotive Service Advisor in Guildford employer: Holt Recruitment Ltd
Contact Detail:
Holt Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor in Guildford
✨Tip Number 1
Get to know the dealership inside out! Research their services, customer reviews, and any recent news. This will help you stand out in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain complex repairs in simple terms. Role-play with a friend or family member to get comfortable discussing car issues and upselling services.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and even a foot in the door when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Automotive Service Advisor in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Automotive Service Advisor role. We want to see how your background fits with our needs, so don’t be shy about showcasing your customer service and sales abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the automotive industry and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Soft Skills: While experience is important, we also value soft skills like communication and multitasking. Make sure to mention any examples where you've excelled in these areas, as they’re crucial for success in this fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Holt Recruitment Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive services and repairs. Familiarise yourself with common issues vehicles face and how to communicate these effectively to customers. This will show that you’re not just a people person but also someone who understands the technical side of things.
✨Showcase Your Soft Skills
Since this role requires excellent communication and customer service skills, think of examples from your past experiences where you’ve excelled in these areas. Be ready to discuss how you’ve handled difficult customers or upsold products successfully. This will help demonstrate that you’re a great fit for the team.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the dealership’s culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently. Practising common interview questions can help ease your nerves and ensure you present yourself in the best light during the actual interview.
