At a Glance
- Tasks: Assist customers with vehicle service needs and provide expert advice on repairs.
- Company: Join a leading main dealership with a strong reputation for customer service.
- Benefits: Competitive salary with OTE, supportive team environment, and career progression opportunities.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Be the go-to person for customers and make a real difference in their vehicle experience.
- Qualifications: Experience in customer service or as a Service Advisor preferred; strong communication skills essential.
Our client is a main dealership and has the requirements for an experienced, high performing Service Advisor to join their successful Aftersales team in Crewe.
Role: Service Advisor
Salary: £28,500 with an OTE of £34,500
Location: Crewe
Hours: Monday to Friday 8:00am-5:30pm, 1 in 3 Saturdays 8:30am-12:00pm
Key role and responsibilities:
- Ensure customers are aware of service and repair work required to their vehicles in a professional manner.
- Advise on estimated costs of repairs and work to be undertaken.
- Sell additional products as appropriate to customers’ needs.
- Advise on timescales and collection arrangements.
- Produce job cards on in-house computer system.
- Update customer and vehicle records.
- Document all warranty work in accordance with manufacturer policy.
- Preparation and completion of invoices.
Minimum requirements:
- Previous experience as a Service Advisor or in a customer service role is preferred.
- 2 years dealership experience.
- Excellent communication and interpersonal skills.
- Strong organisational skills and the ability to multitask.
- Confident using computer systems.
- A positive attitude with a commitment to delivering outstanding customer service.
- A full UK driving licence is desirable.
- Right to work in the UK.
Service Advisor in Crewe employer: Holt Recruitment Ltd
Join a leading engineering business in Leeds as a Field Service Engineer, where you will enjoy a supportive work culture that values independence and technical problem-solving. With competitive salaries, ongoing training, and a focus on employee growth, this role offers the chance to develop your skills while providing exceptional service to customers. Benefit from a comprehensive package including a company vehicle, medical plans, and long-term career development opportunities in a thriving industry.
