Job Title: Service Controller
Location: Barnoldswick
Salary: £28,000 - £35,000 per annum
Hours: Monday to Friday - Days
Role Overview
We are seeking a highly organised and proactive Service Controller to join this dynamic team.
This role is central to ensuring seamless coordination of service activities, maintaining strong customer relationships, and supporting the service engineers in delivering exceptional on-site solutions.
Key Responsibilities
- Schedule and coordinate service calls and maintenance visits efficiently.
- Act as the primary point of contact for customers regarding service inquiries.
- Liaise with service engineers, ensuring timely and effective resolution of customer issues.
- Maintain accurate records of service requests, work orders, and customer interactions.
- Monitor service KPIs and support continuous improvement initiatives.
- Assist in preparing service reports and documentation.
Requirements
- Previous experience in a service coordination or customer support role.
- Strong organisational and multitasking skills with keen attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office and service management software.
- Ability to work effectively under pressure and adapt to changing priorities.
What's on Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Supportive and collaborative team environment.
- Exposure to a variety of projects and clients across the material handling industry.
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Service Controller employer: Holt Recruitment Group
Holt Recruitment Group is an excellent employer for Mobile Forklift Engineers in Edinburgh, offering a supportive team environment that prioritises quality and safety. With full training, ongoing development opportunities, and enhanced overtime rates, employees can expect to grow their skills while enjoying the benefits of a company van and fuel card for mobile work.
