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- Tasks: Lead customer relationships and ensure top-notch service delivery in a dynamic environment.
- Company: Established aerospace and industrial organisation with a focus on transformation projects.
- Benefits: Competitive hourly rate, hybrid working model, and opportunities for professional growth.
- Why this job: Be the key player in a high-visibility project and make a real impact.
- Qualifications: 3+ years in customer support management and strong organisational skills required.
- Other info: Join a fast-paced team and enjoy flexibility with occasional travel.
The predicted salary is between 20 - 24 £ per hour.
An established aerospace and industrial organisation is seeking an experienced Senior Customer Support Management Professional to support a high-visibility transformation programme. This is a project-based contract role suited to a confident, customer-focused professional who thrives in complex, fast-paced environments and is comfortable operating with a high degree of autonomy.
The role will act as the primary liaison for a key customer escalation, working closely with the customer and coordinating internally across Supply Chain, Engineering, and Programme teams, as well as with external partners such as Ontic. Approximately 60–70% of the role will be customer-facing, with the remainder focused on internal coordination and delivery.
Key Responsibilities- Lead day-to-day customer relationship management, ensuring high levels of service delivery and satisfaction.
- Act as the primary point of contact for customer escalations, supporting recovery plans, communication flow, and expectation management.
- Build strong, trusted working relationships with customer stakeholders and external partners.
- Drive internal supply chain engagement to support customer commitments, programme milestones, and on-time delivery.
- Liaise proactively with site-based and cross-functional teams to ensure alignment on priorities and risk mitigation.
- Support sourcing and procurement-related coordination where required.
- Identify gaps in existing customer support and operational processes, recommending or implementing improvements.
- Contribute to continuous improvement and operational excellence initiatives across customer support and programme delivery.
- Operate with minimal supervision, taking ownership of actions and driving them through to completion.
- Support project reporting, tracking, and governance activities.
- Provide clear, timely updates to the Senior Project Manager and leadership stakeholders.
- Minimum 3 years' experience in Customer Support Management or a similar customer-facing operational or programme role.
- Strong organisational skills with the ability to work independently and manage multiple priorities.
- Experience working with ERP systems (SAP strongly preferred).
- Proven ability to build effective relationships with customers, suppliers, and internal stakeholders.
- Comfortable working in a fast-paced, change-driven environment.
- Degree in Business Administration, Supply Chain, Engineering, or a related discipline.
- Aerospace or industrial sector experience.
- Exposure to procurement, sourcing, or supply chain functions.
- Strong problem-solving and decision-making capability.
- High emotional intelligence and excellent communication skills.
- A genuine passion for customer service and continuous improvement.
- 6–12 month contract
- 37 hours per week, core hours 09:00–16:00 (flexibility expected for customer or travel needs)
- Hybrid working model with increased on-site presence during onboarding and key programme phases
- Occasional UK travel to customers and suppliers may be required
£24–£30 per hour, depending on experience and ability to add immediate value.
Senior Customer Support Manager in Yeovil employer: Holt Recruitment Group Limited
Contact Detail:
Holt Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Manager in Yeovil
✨Tip Number 1
Network like a pro! Reach out to your connections in the aerospace and industrial sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially around customer support and supply chain. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your pitch! You’ll want to highlight your experience in customer support management and how you’ve handled escalations. Make it clear that you thrive in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Customer Support Manager in Yeovil
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer support management. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to think on their feet and come up with effective solutions, especially in fast-paced environments.
Highlight Your Communication Skills: Since this role involves a lot of liaising with customers and internal teams, make sure to emphasise your communication abilities. Share instances where you’ve successfully managed customer expectations or resolved escalations to show us you’re the right fit.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Holt Recruitment Group Limited
✨Know Your Customer Inside Out
Before the interview, research the company and its key customers. Understand their needs, challenges, and how the role of Senior Customer Support Manager fits into their success. This will help you demonstrate your customer-focused mindset and show that you're ready to build strong relationships.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experience where you've successfully resolved customer escalations or improved processes. Highlight your ability to think on your feet and make decisions in fast-paced environments, as this is crucial for the role.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple priorities and ensure timely delivery. Use examples that illustrate your organisational skills, especially in coordinating with cross-functional teams and managing customer expectations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's transformation programme and how the Senior Customer Support Manager contributes to it. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
