Sales Admin and Support Role

Role Purpose

To ensure seamless coordination across the sales lifecycle, from order processing to delivery, while providing high-level administrative support to sales. This role is central to maintaining customer satisfaction, internal efficiency, and strategic alignment across sales operations.

Avonmouth

Full Time

Key Responailibities

• Accurately process new machine orders from the sales team.
• Act as a liasion between Sales, Customers, and JCB Finance to ensure smooth transactions.
• Coordinate with internal departments to ensure timely parts ordering and machine deilvery.
• Work with service teams to manage machine preparation, PDI, and delivery timelines.
• Support & manage the order process and proactively resolve administative or logistical issues.

Core Competencies

• Sales Administration & Process Management: The ability to manage sales orders, documentation, and compliance requirements with precision and timeliness. Applies structured processes to ensure smooth order flow and accurate record-keeping.
• Customer Experience & Relationship Management: Build trust with internal and external stakeholders through clear communication, responsiveness, and professionalism. Resolves queries and complaints effectively while maintaining positive relationships.
• Attention to Detail & Data Accuracy: Maintain high standards of accuracy in data entry, reporting, and documentation. Identify and correct errors proactively and follows established procedures meticulously.
• Cross-Functional Collaboration: Work effectively across departments including logistics, finance, and technical teams. Facilitates smooth handovers, share relevant information, and contribute to team-based problem solving.
• System & Tool Proficiency: Utilise CRM, ERP, and reporting tools to manage workflows, track orders, and generate insights. Applies digital tools to improve efficiency and accuracy in administrative tasks.
• Initiative & Continuous Improvement: Proactively identify inefficiencies and suggests improvements to processes or systems. Demonstrates ownership and a mindset for continuous learning and operational enhancement.

Behaviour Attributes

• Prioritisation, order accuracy, procedural compliance and deadline management.
• Empathy, conflict resolution, stakeholder engagement and service orientaion.
• Error detection, record integrity and prodedural discipline.
• Interdepartmental communication, coordination and teamwork.
• Accountability & Responsibility for tasks undertaken, qaulity of work, and behaviours.
• Tool fluency, digital literacy, workflow optimisation.
• Problem solving, innovation, process involvement, self-direction.

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