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- Tasks: Lead the UK Airtime Billing team and manage monthly billing cycles.
- Company: Join a top satellite communications provider serving global clients with innovative IT solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be a key player in ensuring accurate billing and operational excellence in a fast-paced industry.
- Qualifications: Strong understanding of billing processes and experience with airtime systems required.
- Other info: Opportunity to collaborate with diverse teams and enhance your analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
Holt Executive has partnered with a leading satellite communications provider, offering secure voice & data services to a global customer base. They also provide integrated IT & engineering solutions across maritime, enterprise, defence & government sectors.
Our partner is seeking a Telecommunication Billing Manager to manage and oversee the UK monthly billing cycle, including detailed management reporting. This role involves leading the UK Airtime Billing team, handling daily airtime activities, and coordinating with internal and group teams. A strong understanding of products and services as they relate to billing is essential, and the candidate should be able to produce and analyse airtime reports to support senior management.
As the subject matter expert for NIBS, INSIGHT provisioning, and third-party airtime systems, you will ensure that all billing and provisioning requests are resolved efficiently. Additionally, you will provide support to other airtime teams across the group, ensuring consistency in processes and reporting. This role is crucial for maintaining accurate billing and effective management of airtime processes, contributing to overall operational excellence.
Key responsibilities, skills, and experience for the Telecommunication Billing Manager:
- Oversee and manage information across NIBS and various systems related to order provisioning, customer accounts, billing profiles, and rates.
- Maintain and ensure the accuracy of the airtime billing database (NIBS).
- Process internal and external requests for service activations, deactivations, and package changes, including advising on any Early Termination Fees.
- Understand and manage airtime processes to ensure timely execution.
- Handle monthly billing cycles, including configuring provisioning requests, performing daily or weekly checks for errors, and resolving issues before billing runs.
- Manage invoice processing within the designated timeframe, ensuring accuracy before approval and final issuance to customers.
- Address and resolve queries promptly and extract analytical reports for billing and activation.
- Oversee the Freshdesk ticketing system, ensuring all tickets are managed, categorized, and resolved within SLA.
- Process prepay voucher sales orders, invoices, and voucher deliveries.
- Liaise with customers, suppliers, and internal teams to ensure accurate and timely completion of processes.
- Provide support and training on internal systems and modules to both internal and external teams.
- Approve incoming supplier invoices and coordinate with the finance team.
- Handle complaint escalation and management.
- Participate in the wider banking team to approve invoices according to Delegation of Authority procedures.
If your qualifications and experience align with this Telecommunication Billing Manager opportunity, we encourage you to submit your CV for consideration.
Telecommunication Billing Manager employer: Holt Executive
Contact Detail:
Holt Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecommunication Billing Manager
✨Tip Number 1
Familiarise yourself with the specific billing systems mentioned in the job description, such as NIBS and INSIGHT. Understanding these systems will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your analytical skills, particularly in generating and interpreting airtime reports. Being able to discuss how you've used data to support management decisions in previous roles can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the telecommunications industry, especially those who have experience in billing management. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your experience in managing teams and resolving customer queries. Highlighting your leadership skills and ability to maintain operational excellence will resonate well with the hiring team.
We think you need these skills to ace Telecommunication Billing Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Telecommunication Billing Manager. Familiarise yourself with key terms like NIBS, airtime billing, and provisioning processes, as these will be crucial in your application.
Tailor Your CV: Customise your CV to highlight relevant experience in billing management, team leadership, and analytical reporting. Use specific examples that demonstrate your ability to manage billing cycles and resolve issues efficiently.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your understanding of the telecommunications industry and your expertise in billing processes. Mention how your skills align with the company's needs and express your enthusiasm for the role.
Highlight Relevant Skills: In your application, emphasise skills such as attention to detail, problem-solving, and experience with ticketing systems like Freshdesk. These are essential for managing the billing process effectively and ensuring operational excellence.
How to prepare for a job interview at Holt Executive
✨Know Your Billing Systems
Familiarise yourself with NIBS, INSIGHT provisioning, and any third-party airtime systems mentioned in the job description. Be prepared to discuss how you have used these systems in previous roles and how they relate to managing billing processes.
✨Demonstrate Analytical Skills
Since the role involves producing and analysing airtime reports, be ready to showcase your analytical skills. Bring examples of reports you've created or analysed in the past, and explain how your insights contributed to operational excellence.
✨Highlight Team Leadership Experience
As you'll be leading the UK Airtime Billing team, it's essential to demonstrate your leadership experience. Share specific examples of how you've successfully managed a team, resolved conflicts, or improved team performance in previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions related to billing cycles, error resolution, and customer queries. Think through potential challenges you might face in this role and prepare structured responses that highlight your problem-solving abilities.
