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- Tasks: Lead technical projects in the aerospace industry, guiding teams and customers through the entire lifecycle.
- Company: Join a global leader in technology and communications focused on innovative mobility solutions.
- Benefits: Enjoy opportunities for remote work, professional growth, and a dynamic work environment.
- Why this job: Be part of a cutting-edge industry, making an impact with technology while collaborating with diverse teams.
- Qualifications: Bachelor's degree in a relevant field and experience in technical account management or service delivery.
- Other info: Ideal for tech-savvy individuals passionate about aviation and customer success.
The predicted salary is between 48000 - 72000 £ per year.
Holt Executive are delighted to be partnering with a global technology and communications leader to recruit a Programme Manager in the aerospace industry.
Our partner's mission is to deliver innovative technology and communication services to several markets around the world. Mobility is a key focus for them.
The individual will be responsible for technical leadership throughout the customer lifecycle in-house and externally.
Key responsibilities for the Programme Manager – Aircraft/Airline:
- Provides technical guidance, status, and leadership to the customer and internal teams for all account related activities.
- Define, clarify, and advise on customer requirements, lab requirements, and testing support.
- Identify and review SLA exclusions, facilitate process improvement, and change in coordination with the agreement, customer, and product evolution.
- Working with product & program teams and DevOps on new airline / aircraft / feature onboarding and scheduling (e.g., Salesforce).
- Coordinating and supporting needs related to software, portal, configuration items, and content.
Key Experience required for the Programme Manager – Aircraft/Airline:
- Experience in a technical Account Management/ Service Delivery role (B2B – Telecom/IT/Aviation).
- Bachelor’s Degree in Electrical Engineering, Computer Science or Computer Engineering or another related degree.
- Demonstrated experience managing customer expectations and delivery scope.
- Solid understanding of TCP/IP and Broadband networking concepts.
- Proficiency with Salesforce or equivalent ticketing system and reporting tools.
- Ability to present complex technical material to a variety of audiences.
- Demonstrate the ability to lead multi-functional teams.
Programme Manager - Airlines employer: Holt Executive
Contact Detail:
Holt Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Manager - Airlines
✨Tip Number 1
Familiarise yourself with the latest trends in the aerospace industry, especially regarding technology and communication services. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the aviation and technology sectors. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights and possibly refer you to opportunities at StudySmarter.
✨Tip Number 3
Brush up on your technical skills related to TCP/IP and Broadband networking concepts. Being able to discuss these topics confidently will set you apart from other candidates and show that you are well-prepared for the role.
✨Tip Number 4
Prepare to showcase your experience in managing customer expectations and delivery scope. Think of specific examples where you've successfully led multi-functional teams or improved processes, as these will be crucial in demonstrating your fit for the Programme Manager position.
We think you need these skills to ace Programme Manager - Airlines
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical account management, service delivery, and any specific projects related to the aerospace or telecommunications industries. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the aerospace industry and how your background in engineering or IT makes you a perfect fit for the Programme Manager role. Be sure to mention your experience with customer expectations and delivery scope.
Showcase Technical Skills: Highlight your understanding of TCP/IP and broadband networking concepts in your application. If you have experience with Salesforce or similar ticketing systems, make sure to include that as well, as it’s crucial for the role.
Demonstrate Leadership Experience: Provide examples of how you've led multi-functional teams in previous roles. This could be through specific projects or initiatives where you coordinated efforts across different departments to achieve a common goal.
How to prepare for a job interview at Holt Executive
✨Understand the Industry
Familiarise yourself with the aerospace and airline sectors. Research current trends, challenges, and innovations in technology and communications that impact these industries. This knowledge will help you demonstrate your passion and understanding during the interview.
✨Showcase Technical Expertise
Be prepared to discuss your technical background in detail, especially your experience with TCP/IP, Broadband networking, and any relevant software tools like Salesforce. Highlight specific projects where you've successfully applied this knowledge to meet customer needs.
✨Demonstrate Leadership Skills
As a Programme Manager, you'll need to lead multi-functional teams. Prepare examples of how you've effectively managed teams, resolved conflicts, and driven projects to completion. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer management skills. Think of situations where you've had to clarify customer requirements or improve processes, and be ready to explain your approach and the outcomes.
