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- Tasks: Lead the UK Airtime Billing team and manage the monthly billing cycle.
- Company: Join a top SATCOM provider delivering secure voice & data services globally.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be a key player in ensuring accurate billing and operational excellence in a cutting-edge industry.
- Qualifications: Strong understanding of billing processes and experience with airtime systems required.
- Other info: Opportunity to support and train teams while resolving complex billing queries.
The predicted salary is between 43200 - 72000 £ per year.
Holt Executive has partnered with a leading satellite communications (SATCOM) provider, offering secure voice & data services to a global customer base. They also provide integrated IT & engineering solutions across maritime, enterprise, defence & government sectors.
Our partner is seeking an Telecommunication Billing Manager to manage and oversee the UK monthly billing cycle, including detailed management reporting. This role involves leading the UK Airtime Billing team, handling daily airtime activities, and coordinating with internal and group teams. A strong understanding of products and services as they relate to billing and should be able to produce and analyse airtime reports to support senior management.
As the subject matter expert for NIBS, INSIGHT provisioning, and third-party airtime systems, you will ensure that all billing and provisioning requests are resolved efficiently. Additionally, you will provide support to other airtime teams across the group, ensuring consistency in processes and reporting. This role is crucial for maintaining accurate billing and effective management of airtime processes, contributing to overall operational excellence.
Key responsibilities, skills, and experience for the Telecommunication Billing Manager:
- Oversee and manage information across NIBS and various systems related to order provisioning, customer accounts, billing profiles, and rates.
- Maintain and ensure the accuracy of the airtime billing database (NIBS).
- Process internal and external requests for service activations, deactivations, and package changes, including advising on any Early Termination Fees.
- Understand and manage airtime processes to ensure timely execution.
- Handle monthly billing cycles, including configuring provisioning requests, performing daily or weekly checks for errors, and resolving issues before billing runs.
- Manage invoice processing within the designated timeframe, ensuring accuracy before approval and final issuance to customers.
- Address and resolve queries promptly and extract analytical reports for billing and activation.
- Oversee the Freshdesk ticketing system, ensuring all tickets are managed, categorized, and resolved within SLA.
- Process prepay voucher sales orders, invoices, and voucher deliveries.
- Liaise with customers, suppliers, and internal teams to ensure accurate and timely completion of processes.
- Provide support and training on internal systems and modules to both internal and external teams.
- Approve incoming supplier invoices and coordinate with the finance team.
- Handle complaint escalation and management.
- Participate in the wider banking team to approve invoices according to Delegation of Authority procedures.
If your qualifications and experience align with this Airtime Billing Manager opportunity, we encourage you to submit your CV for consideration.
Telecommunication Billing Manager employer: Holt Executive Ltd
Contact Detail:
Holt Executive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecommunication Billing Manager
✨Tip Number 1
Familiarize yourself with the specific billing systems mentioned in the job description, such as NIBS and INSIGHT. Understanding these systems will not only help you during the interview but also demonstrate your proactive approach to mastering the tools essential for the role.
✨Tip Number 2
Highlight any experience you have with managing billing cycles or airtime processes in your previous roles. Be prepared to discuss specific challenges you faced and how you resolved them, as this will showcase your problem-solving skills and expertise in the field.
✨Tip Number 3
Since the role involves liaising with various teams, practice articulating your communication skills. Think of examples where you successfully collaborated with different departments to achieve a common goal, as this will be crucial in demonstrating your ability to work effectively within a team.
✨Tip Number 4
Prepare to discuss how you would handle customer queries and complaints, as this is a key responsibility of the role. Consider scenarios where you turned a negative customer experience into a positive one, showcasing your customer service skills and ability to maintain strong relationships.
We think you need these skills to ace Telecommunication Billing Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Telecommunication Billing Manager position. Familiarize yourself with key terms like NIBS, airtime processes, and billing cycles.
Tailor Your CV: Customize your CV to highlight relevant experience in billing management, team leadership, and your understanding of telecommunications systems. Use specific examples that demonstrate your ability to manage billing cycles and resolve issues efficiently.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your qualifications for the role. Emphasize your expertise in managing billing processes and your ability to analyze reports to support senior management decisions.
Highlight Analytical Skills: Make sure to showcase your analytical skills in your application. Mention any experience you have with producing and analyzing reports, as this is crucial for the role and will set you apart from other candidates.
How to prepare for a job interview at Holt Executive Ltd
✨Understand the Billing Cycle
Make sure you have a solid grasp of the monthly billing cycle and the specific processes involved. Be prepared to discuss how you would manage and oversee these cycles, including any challenges you might face and how you would resolve them.
✨Familiarize Yourself with NIBS and INSIGHT
As a subject matter expert for NIBS and INSIGHT provisioning, it's crucial to understand these systems inside and out. Be ready to explain your experience with these tools and how they relate to billing accuracy and efficiency.
✨Showcase Your Analytical Skills
Since the role involves producing and analyzing airtime reports, be prepared to demonstrate your analytical skills. Discuss any relevant experience you have in extracting and interpreting data to support management decisions.
✨Highlight Team Leadership Experience
This position requires leading the UK Airtime Billing team, so be sure to highlight any previous leadership roles. Share examples of how you've successfully managed teams, resolved conflicts, and ensured consistency in processes.
