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- Tasks: Lead user terminal operations and ensure high-performance connectivity across the globe.
- Company: Global leader in advanced connectivity and communications, redefining reliable connections.
- Benefits: Competitive salary, leadership role, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and team development.
- Why this job: Shape the future of connectivity and make a real impact in a high-growth environment.
- Qualifications: 5+ years in technical operations with strong leadership and analytical skills.
The predicted salary is between 90000 - 120000 £ per year.
Holt Executive are proud to be partnering with a global leader in advanced connectivity and communications to appoint a Director, User Terminal – Service Assurance. Operating at the forefront of innovation, our client delivers the critical infrastructure that keeps industries, governments, and communities connected, anywhere on the planet. From enabling seamless inflight connectivity to supporting mission-critical operations in the most remote environments, they are redefining what reliable, high-performance connectivity looks like. This is a pivotal leadership role, offering the opportunity to shape and elevate global user terminal operations within a rapidly evolving, high-growth environment.
Key Responsibilities for the Director, User Terminal – Service Assurance:
- Lead day-to-day UT operations, setting clear goals and performance standards.
- Oversee deployments, activations, testing, and in-life support to ensure reliability; coordinate closely on new software and terminal rollouts.
- Track KPIs (readiness, uptime, response, resolution) and report to senior leadership.
- Own critical escalations, driving cross-functional resolution with Engineering, Business Units, and vendors.
- Define and continuously improve operational processes, standards, and documentation.
- Align with Engineering, Product, NOC, and Customer Success on delivery and roadmap execution.
- Manage operational risks and ensure compliance with internal policies and SLAs.
- Provide clear updates on performance, risks, and improvement plans.
- Coach and develop the team, promoting accountability and continuous improvement.
Key Experience required for the Director, User Terminal - Service Assurance:
- Bachelor’s or Master’s in Engineering, Telecommunications, Computer Science, or related field.
- 5+ years leading technical operations teams in satellite, telecom, or similar environments.
- Strong understanding of user terminal technologies and lifecycle operations.
- Proven team management with a strong sense of urgency and ownership.
- Excellent analytical, stakeholder management, and communication skills.
- Experience with KPI tracking, reporting, and process optimisation.
- Fluent in English; additional languages are a plus.
Director, User Terminal - Service Assurance in London employer: Holt Executive Ltd
Contact Detail:
Holt Executive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, User Terminal - Service Assurance in London
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in user terminal operations.
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you’ve successfully led teams and managed projects. We want to see your ability to drive results and improve processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director, User Terminal - Service Assurance in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Director, User Terminal – Service Assurance. Highlight your experience in leading technical operations and managing teams, as well as any relevant achievements in satellite or telecom environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this pivotal leadership role. Share specific examples of how you've driven operational excellence and improved processes in previous roles. Let us know what excites you about working with us!
Showcase Your Analytical Skills: Since this role involves tracking KPIs and reporting to senior leadership, make sure to highlight your analytical skills in your application. Provide examples of how you've used data to drive decisions and improve performance. We love seeing candidates who can back up their claims with solid evidence!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, we can ensure your application gets the attention it deserves. Plus, it’s a great opportunity to explore more about us and what we stand for!
How to prepare for a job interview at Holt Executive Ltd
✨Know Your Stuff
Make sure you brush up on user terminal technologies and lifecycle operations. Familiarise yourself with the latest trends in satellite and telecom environments, as well as the specific challenges faced in these sectors. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led technical operations teams in the past. Think about times when you set clear goals, managed KPIs, or resolved critical escalations. Be ready to discuss your coaching style and how you promote accountability within your team.
✨Be Data-Driven
Since this role involves tracking KPIs and reporting to senior leadership, come prepared with insights on how you've used data to drive improvements in previous roles. Highlight any experience you have with process optimisation and how it positively impacted operational performance.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex technical concepts. Remember, it's not just about what you say, but how you say it. Tailor your language to ensure it resonates with both technical and non-technical stakeholders.