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- Tasks: Lead user terminal operations and ensure high-performance connectivity across the globe.
- Company: Join a global leader in advanced connectivity and communications.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of connectivity.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact in a rapidly evolving, high-growth environment.
- Qualifications: 5+ years in technical operations with strong leadership and analytical skills.
The predicted salary is between 90000 - 120000 £ per year.
Holt Executive are proud to be partnering with a global leader in advanced connectivity and communications to appoint a Director, User Terminal – Service Assurance. Operating at the forefront of innovation, our client delivers the critical infrastructure that keeps industries, governments, and communities connected, anywhere on the planet. From enabling seamless inflight connectivity to supporting mission‑critical operations in the most remote environments, they are redefining what reliable, high‑performance connectivity looks like.
This is a pivotal leadership role, offering the opportunity to shape and elevate global user terminal operations within a rapidly evolving, high‑growth environment.
Key Responsibilities for the Director, User Terminal – Service Assurance- Lead day‑to‑day UT operations, setting clear goals and performance standards.
- Oversee deployments, activations, testing, and in‑life support to ensure reliability; coordinate closely on new software and terminal rollouts.
- Track KPIs (readiness, uptime, response, resolution) and report to senior leadership.
- Own critical escalations, driving cross‑functional resolution with Engineering, Business Units, and vendors.
- Define and continuously improve operational processes, standards, and documentation.
- Align with Engineering, Product, NOC, and Customer Success on delivery and roadmap execution.
- Manage operational risks and ensure compliance with internal policies and SLAs.
- Provide clear updates on performance, risks, and improvement plans.
- Coach and develop the team, promoting accountability and continuous improvement.
- Bachelor’s or Master’s in Engineering, Telecommunications, Computer Science, or related field.
- 5+ years leading technical operations teams in satellite, telecom, or similar environments.
- Strong understanding of user terminal technologies and lifecycle operations.
- Proven team management with a strong sense of urgency and ownership.
- Excellent analytical, stakeholder management, and communication skills.
- Experience with KPI tracking, reporting, and process optimisation.
- Fluent in English; additional languages are a plus.
Director, User Terminals employer: Holt Executive Ltd
Contact Detail:
Holt Executive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, User Terminals
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or attend relevant events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in user terminal operations and leadership.
✨Tip Number 3
Showcase your achievements! When discussing your past roles, focus on specific KPIs you’ve improved or projects you’ve led. We want to see how you can bring that same success to the Director role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you land that dream job, so take the leap and submit your application today!
We think you need these skills to ace Director, User Terminals
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director, User Terminals. Highlight your experience in leading technical operations and managing teams, especially in satellite or telecom environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about connectivity and how you can elevate user terminal operations. Be sure to mention specific achievements that demonstrate your leadership and problem-solving skills.
Showcase Your KPIs Knowledge: Since tracking KPIs is crucial for this role, make sure to include examples of how you've successfully managed performance metrics in your previous positions. We love seeing numbers that back up your claims!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Holt Executive Ltd
✨Know Your Tech Inside Out
Make sure you brush up on user terminal technologies and lifecycle operations. Be ready to discuss specific examples from your past experience that demonstrate your technical expertise and how you've led teams in similar environments.
✨Showcase Your Leadership Skills
Prepare to talk about your approach to managing teams and driving performance. Think of instances where you've set clear goals, tracked KPIs, and improved processes. Highlight your ability to coach and develop team members, as this role is all about leadership.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially around critical escalations and cross-functional resolutions. Prepare some scenarios where you successfully navigated challenges with engineering or business units, showcasing your analytical and communication skills.
✨Align with Their Vision
Research the company’s mission and recent projects. Be prepared to discuss how your vision aligns with theirs, particularly in terms of enhancing global user terminal operations. Showing that you understand their goals will demonstrate your commitment and enthusiasm for the role.