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- Tasks: Lead user terminal operations and ensure high-performance connectivity across the globe.
- Company: Global leader in advanced connectivity and communications, redefining reliable connections.
- Benefits: Competitive salary, leadership role, and opportunity to shape global operations.
- Other info: Dynamic environment with opportunities for professional growth and team development.
- Why this job: Make a real impact in a rapidly evolving industry with innovative technology.
- Qualifications: Bachelor’s or Master’s in relevant field and 5+ years in technical operations leadership.
The predicted salary is between 90000 - 120000 £ per year.
Holt Executive are proud to be partnering with a global leader in advanced connectivity and communications to appoint a Director, User Terminal – Service Assurance. Operating at the forefront of innovation, our client delivers the critical infrastructure that keeps industries, governments, and communities connected, anywhere on the planet. From enabling seamless inflight connectivity to supporting mission-critical operations in the most remote environments, they are redefining what reliable, high-performance connectivity looks like. This is a pivotal leadership role, offering the opportunity to shape and elevate global user terminal operations within a rapidly evolving, high-growth environment.
Key Responsibilities:
- Lead day-to-day UT operations, setting clear goals and performance standards.
- Oversee deployments, activations, testing, and in-life support to ensure reliability; coordinate closely on new software and terminal rollouts.
- Track KPIs (readiness, uptime, response, resolution) and report to senior leadership.
- Own critical escalations, driving cross-functional resolution with Engineering, Business Units, and vendors.
- Define and continuously improve operational processes, standards, and documentation.
- Align with Engineering, Product, NOC, and Customer Success on delivery and roadmap execution.
- Manage operational risks and ensure compliance with internal policies and SLAs.
- Provide clear updates on performance, risks, and improvement plans.
- Coach and develop the team, promoting accountability and continuous improvement.
Key Experience required:
- Bachelor’s or Master’s in Engineering, Telecommunications, Computer Science, or related field.
- 5+ years leading technical operations teams in satellite, telecom, or similar environments.
- Strong understanding of user terminal technologies and lifecycle operations.
- Proven team management with a strong sense of urgency and ownership.
- Excellent analytical, stakeholder management, and communication skills.
- Experience with KPI tracking, reporting, and process optimisation.
- Fluent in English; additional languages are a plus.
Director, User Terminal – Service Assurance employer: Holt Executive Ltd
Contact Detail:
Holt Executive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, User Terminal – Service Assurance
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or attend relevant events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in user terminal operations and service assurance.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific achievements related to KPIs and operational improvements. We want to see how you’ve made an impact in previous roles!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director, User Terminal – Service Assurance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the key responsibilities and experiences mentioned in the job description. Highlight your leadership skills and any relevant technical operations experience to show us you're the perfect fit for the Director role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about user terminal operations and how your background aligns with our mission. Be sure to mention specific achievements that demonstrate your ability to lead and improve processes.
Showcase Your Analytical Skills: Since this role involves tracking KPIs and reporting, make sure to include examples of how you've successfully managed performance metrics in the past. We want to see your analytical prowess and how you can drive improvements in our operations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Holt Executive Ltd
✨Know Your Stuff
Make sure you brush up on user terminal technologies and lifecycle operations. Familiarise yourself with the latest trends in satellite and telecom environments, as well as the specific challenges faced in these sectors. This will not only help you answer technical questions but also show your passion for the field.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading technical operations teams. Think about times when you set clear goals, managed performance standards, or drove cross-functional resolutions. Be ready to discuss how you coach and develop your team, as this role is all about leadership.
✨Be KPI Savvy
Since tracking KPIs is a key responsibility, come prepared to discuss your experience with KPI tracking and reporting. Have specific examples ready that demonstrate how you've used data to drive improvements in operational processes and ensure compliance with internal policies.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics. Remember, you'll need to align with various stakeholders, so being able to convey your ideas effectively will be crucial.