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- Tasks: Lead and optimise global user terminal operations in a fast-paced, innovative environment.
- Company: Join a global leader in advanced connectivity and communications.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of connectivity.
- Other info: Dynamic role with excellent career growth and a focus on continuous improvement.
- Why this job: Make a real impact on critical infrastructure that connects communities worldwide.
- Qualifications: 5+ years in technical operations with strong leadership and analytical skills.
The predicted salary is between 100000 - 150000 £ per year.
Holt Executive are proud to be partnering with a global leader in advanced connectivity and communications to appoint a Director, User Terminal – Service Assurance. Operating at the forefront of innovation, our client delivers the critical infrastructure that keeps industries, governments, and communities connected, anywhere on the planet. From enabling seamless inflight connectivity to supporting mission‑critical operations in the most remote environments, they are redefining what reliable, high‑performance connectivity looks like. This is a pivotal leadership role, offering the opportunity to shape and elevate global user terminal operations within a rapidly evolving, high‑growth environment.
Key Responsibilities for the Director, User Terminal – Service Assurance
- Lead day‑to‑day UT operations, setting clear goals and performance standards.
- Oversee deployments, activations, testing, and in‑life support to ensure reliability; coordinate closely on new software and terminal rollouts.
- Track KPIs (readiness, uptime, response, resolution) and report to senior leadership.
- Own critical escalations, driving cross‑functional resolution with Engineering, Business Units, and vendors.
- Define and continuously improve operational processes, standards, and documentation.
- Align with Engineering, Product, NOC, and Customer Success on delivery and roadmap execution.
- Manage operational risks and ensure compliance with internal policies and SLAs.
- Provide clear updates on performance, risks, and improvement plans.
- Coach and develop the team, promoting accountability and continuous improvement.
Key Experience required for the Director, User Terminal – Service Assurance
- Bachelor’s or Master’s in Engineering, Telecommunications, Computer Science, or related field.
- 5+ years leading technical operations teams in satellite, telecom, or similar environments.
- Strong understanding of user terminal technologies and lifecycle operations.
- Proven team management with a strong sense of urgency and ownership.
- Excellent analytical, stakeholder management, and communication skills.
- Experience with KPI tracking, reporting, and process optimisation.
- Fluent in English; additional languages are a plus.
Director, User Terminals in City of Westminster employer: Holt Executive Ltd
Contact Detail:
Holt Executive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, User Terminals in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or attend relevant events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in user terminal operations.
✨Tip Number 3
Showcase your skills through real-world examples. When discussing your experience, focus on specific achievements related to KPIs and operational improvements. We want to see how you’ve made an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director, User Terminals in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the key responsibilities and experiences mentioned in the job description. Highlight your leadership skills and any relevant experience in user terminal operations to show us you’re the right fit for this pivotal role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about connectivity and how your background aligns with our mission. Don’t forget to mention specific achievements that demonstrate your ability to lead and improve operations.
Showcase Your Technical Expertise: Since this role involves overseeing technical operations, make sure to highlight your understanding of user terminal technologies and lifecycle operations. We want to see how your technical know-how can contribute to our innovative environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Holt Executive Ltd
✨Know Your Stuff
Make sure you brush up on user terminal technologies and lifecycle operations. Familiarise yourself with the latest trends in satellite and telecom environments, as well as the specific challenges faced in these sectors. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led technical operations teams in the past. Think about specific situations where you set clear goals, managed performance standards, or resolved critical escalations. Highlighting your leadership style and how you coach and develop your team will resonate well with the interviewers.
✨Be KPI Savvy
Since tracking KPIs is a key responsibility, come ready to discuss your experience with KPI tracking and reporting. Bring examples of how you've used data to drive improvements in operational processes. This will show that you understand the importance of metrics in achieving service assurance.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics. Be prepared to explain how you would align with various departments like Engineering and Customer Success to ensure smooth delivery and execution of projects.