Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead user terminal operations and ensure high-performance connectivity across the globe.
- Company: Global leader in advanced connectivity and communications, redefining reliable connections.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of connectivity.
- Other info: Dynamic, high-growth environment with opportunities for professional development.
- Why this job: Be at the forefront of innovation and make a real impact on global connectivity.
- Qualifications: 5+ years in technical operations with strong leadership and analytical skills.
The predicted salary is between 100000 - 150000 £ per year.
Holt Executive are proud to be partnering with a global leader in advanced connectivity and communications to appoint a Director, User Terminal – Service Assurance. Operating at the forefront of innovation, our client delivers the critical infrastructure that keeps industries, governments, and communities connected, anywhere on the planet. From enabling seamless inflight connectivity to supporting mission-critical operations in the most remote environments, they are redefining what reliable, high-performance connectivity looks like. This is a pivotal leadership role, offering the opportunity to shape and elevate global user terminal operations within a rapidly evolving, high-growth environment.
Key Responsibilities for the Director, User Terminal – Service Assurance:
- Lead day-to-day UT operations, setting clear goals and performance standards.
- Oversee deployments, activations, testing, and in-life support to ensure reliability; coordinate closely on new software and terminal rollouts.
- Track KPIs (readiness, uptime, response, resolution) and report to senior leadership.
- Own critical escalations, driving cross-functional resolution with Engineering, Business Units, and vendors.
- Define and continuously improve operational processes, standards, and documentation.
- Align with Engineering, Product, NOC, and Customer Success on delivery and roadmap execution.
- Manage operational risks and ensure compliance with internal policies and SLAs.
- Provide clear updates on performance, risks, and improvement plans.
- Coach and develop the team, promoting accountability and continuous improvement.
Key Experience required for the Director, User Terminal - Service Assurance:
- Bachelor’s or Master’s in Engineering, Telecommunications, Computer Science, or related field.
- 5+ years leading technical operations teams in satellite, telecom, or similar environments.
- Strong understanding of user terminal technologies and lifecycle operations.
- Proven team management with a strong sense of urgency and ownership.
- Excellent analytical, stakeholder management, and communication skills.
- Experience with KPI tracking, reporting, and process optimisation.
- Fluent in English; additional languages are a plus.
Director, User Terminal - Service Assurance in City of London employer: Holt Executive Ltd
Contact Detail:
Holt Executive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, User Terminal - Service Assurance in City of London
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in user terminal operations.
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you’ve successfully led teams and managed projects. We want to see your ability to drive results and improve processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director, User Terminal - Service Assurance in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the key responsibilities and experience mentioned in the job description. Highlight your leadership skills and any relevant technical operations experience to show us you’re the right fit for the Director role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about connectivity and communications. Share specific examples of how you've led teams and improved processes in previous roles, so we can see your potential impact on our operations.
Showcase Your Achievements: Quantify your achievements where possible! Whether it’s improving KPIs or leading successful projects, numbers speak volumes. We want to see how you’ve made a difference in your past roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us at StudySmarter.
How to prepare for a job interview at Holt Executive Ltd
✨Know Your Stuff
Make sure you brush up on user terminal technologies and lifecycle operations. Familiarise yourself with the latest trends in satellite and telecom environments, as well as the specific challenges faced in these sectors. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led technical operations teams in the past. Think about times when you set clear goals, managed KPIs, or resolved critical escalations. Be ready to discuss your coaching style and how you promote accountability within your team.
✨Be Data-Driven
Since this role involves tracking KPIs and reporting to senior leadership, come prepared with insights on how you've used data to drive improvements in previous roles. Highlight any experience you have with process optimisation and how it positively impacted operational performance.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex technical concepts. Remember, it's not just about what you say, but how you say it. Tailor your language to ensure it resonates with both technical and non-technical stakeholders.