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For Companies At a Glance
- Tasks: Lead customer relationships and ensure top-notch service delivery in a fast-paced environment.
- Company: Established aerospace and industrial organisation with a focus on transformation projects.
- Benefits: Competitive hourly rate, hybrid working model, and opportunities for professional growth.
- Why this job: Make a real impact by driving customer satisfaction and operational excellence.
- Qualifications: 3+ years in Customer Support Management and strong organisational skills required.
- Other info: Dynamic role with potential for travel and a supportive team culture.
The predicted salary is between 24 - 30 £ per hour.
An established aerospace and industrial organisation is seeking an experienced Senior Customer Support Management Professional to support a high-visibility transformation programme. This is a project-based contract role suited to a confident, customer-focused professional who thrives in complex, fast-paced environments and is comfortable operating with a high degree of autonomy.
Key Responsibilities
- Customer Engagement & Programme Delivery
- Lead day-to-day customer relationship management, ensuring high levels of service delivery and satisfaction.
- Act as the primary point of contact for customer escalations, supporting recovery plans, communication flow, and expectation management.
- Build strong, trusted working relationships with customer stakeholders and external partners.
- Operational & Supply Chain Coordination
- Drive internal supply chain engagement to support customer commitments, programme milestones, and on-time delivery.
- Liaise proactively with site-based and cross-functional teams to ensure alignment on priorities and risk mitigation.
- Support sourcing and procurement-related coordination where required.
- Process Improvement
- Identify gaps in existing customer support and operational processes, recommending or implementing improvements.
- Contribute to continuous improvement and operational excellence initiatives across customer support and programme delivery.
- Programme Leadership & Reporting
- Operate with minimal supervision, taking ownership of actions and driving them through to completion.
- Support project reporting, tracking, and governance activities.
- Provide clear, timely updates to the Senior Project Manager and leadership stakeholders.
Essential Experience
- Minimum 3 years' experience in Customer Support Management or a similar customer-facing operational or programme role.
- Strong organisational skills with the ability to work independently and manage multiple priorities.
- Experience working with ERP systems (SAP strongly preferred).
- Proven ability to build effective relationships with customers, suppliers, and internal stakeholders.
- Comfortable working in a fast-paced, change-driven environment.
Desirable
- Degree in Business Administration, Supply Chain, Engineering, or a related discipline.
- Aerospace or industrial sector experience.
- Exposure to procurement, sourcing, or supply chain functions.
- Strong problem-solving and decision-making capability.
- High emotional intelligence and excellent communication skills.
- A genuine passion for customer service and continuous improvement.
Contract & Working Pattern
- 6-12 month contract.
- 37 hours per week, core hours 09:00-16:00 (flexibility expected for customer or travel needs).
- Hybrid working model with increased on-site presence during onboarding and key programme phases.
- Occasional UK travel to customers and suppliers may be required.
Rate
£24-£30 per hour, depending on experience and ability to add immediate value.
Contact
To apply or to discuss the role in confidence, please contact: Ian at Holt Engineering.
Senior Customer Support Manager in Yeovil employer: Holt Engineering
Contact Detail:
Holt Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Manager in Yeovil
✨Tip Number 1
Network like a pro! Reach out to your connections in the aerospace and industrial sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its transformation projects thoroughly. Be ready to discuss how your experience aligns with their needs, especially in customer support management. Show them you’re the confident, customer-focused professional they’re looking for!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows your enthusiasm and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that dream job!
We think you need these skills to ace Senior Customer Support Manager in Yeovil
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer support management. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to think on their feet and come up with effective solutions, especially in fast-paced environments.
Highlight Your Relationship-Building Abilities: Since this role involves a lot of customer engagement, make sure to mention your experience in building strong relationships with stakeholders. We’re looking for someone who can connect with customers and partners effortlessly!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Holt Engineering
✨Know Your Customer Support Inside Out
Make sure you brush up on your customer support management skills. Familiarise yourself with common challenges in the aerospace and industrial sectors, and think about how you can apply your experience to improve processes. Be ready to share specific examples of how you've successfully managed customer relationships in the past.
✨Showcase Your Problem-Solving Skills
Prepare to discuss situations where you've identified gaps in processes and implemented improvements. Think of concrete examples that highlight your ability to drive operational excellence and how you’ve navigated complex environments. This will demonstrate your proactive approach and capability to add value.
✨Build Rapport with Interviewers
Since this role involves a lot of relationship management, it’s crucial to show your interpersonal skills during the interview. Engage with your interviewers, ask insightful questions, and listen actively. This will not only help you build rapport but also showcase your emotional intelligence.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle customer escalations and manage expectations. Prepare by thinking through potential scenarios you might face in this role and how you would respond. This will help you demonstrate your critical thinking and decision-making capabilities.
