At a Glance
- Tasks: Lead exciting projects and deliver top-notch customer support in a dynamic engineering environment.
- Company: Join a busy Service & Support Solutions team with a focus on innovation.
- Benefits: Competitive salary, career growth, and the chance to work on impactful projects.
- Other info: Opportunity to work with cross-functional teams and develop your leadership skills.
- Why this job: Be the key player in delivering projects that make a real difference for customers.
- Qualifications: Proven project management experience and strong communication skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for an experienced and commercially aware Project & Customer Service Manager to join a busy Service & Support Solutions team. This is a varied and hands-on role, responsible for delivering customer support projects, spares and repairs activity, service enhancements, and field support solutions while ensuring strong communication across internal teams and external customers.
The role will suit someone with a strong technical project management background, excellent stakeholder skills, and the ability to manage multiple priorities in a fast-paced engineering environment. You will play a key part in ensuring projects are delivered on time, within scope and budget, while supporting continuous improvement across the service and support function.
Key Responsibilities- Lead the delivery of assigned service and support projects through the full project lifecycle.
- Ensure projects and support services are delivered to contractual, quality, and schedule requirements.
- Act as the main interface between internal teams and customers for service support activity.
- Prepare and maintain schedules, risk registers, statements of work, budgets, compliance matrices, and resource forecasts.
- Work with Finance to track project financials, forecasts, and cost estimates.
- Monitor project performance metrics and report progress clearly and accurately.
- Manage risks and issues proactively, escalating when required.
- Line manage the Customer Support team and prioritise work across field service and repair teams.
- Coordinate with operations, engineering, sales, and bid teams to support project delivery and new business opportunities.
- Capture lessons learned and contribute to the ongoing development of service delivery processes.
- Proven project management experience in a technical or engineering environment.
- Strong understanding of project lifecycle delivery, planning, reporting, and governance.
- Confidence using Microsoft Project or similar scheduling tools.
- Commercial awareness and the ability to produce accurate cost estimates and pricing support.
- Strong stakeholder management and communication skills.
- Ability to produce clear reports for both technical and commercial audiences.
- Experience working with cross-functional teams across engineering, operations, and commercial functions.
- Team leadership or line management experience would be an advantage.
- Experience of through-life support, ILS, aftermarket delivery, or defence environments would be beneficial.
- Ability to obtain UK Security Clearance and provide evidence of UK residency for the last five years.
To find out more please contact Max Sinclair or click apply.
Project & Customer Service Manager in Horsham employer: Holt Engineering
Join a dynamic and innovative team as a Project & Customer Service Manager, where your expertise will be valued in a fast-paced engineering environment. We pride ourselves on fostering a collaborative work culture that encourages continuous improvement and professional growth, offering opportunities for career advancement and skill development. Located in a vibrant area, our company provides a supportive atmosphere with a focus on employee well-being and engagement, making it an excellent place to build a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Project & Customer Service Manager in Horsham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Project & Customer Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their service delivery processes and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Showcase your project management skills during interviews. Be ready to discuss specific projects you've led, the challenges you faced, and how you ensured they were delivered on time and within budget. Real-life examples speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing that Project & Customer Service Manager gig.
We think you need these skills to ace Project & Customer Service Manager in Horsham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your project management background and any relevant technical expertise to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've successfully managed projects and supported customers in the past, and don’t forget to mention your stakeholder management skills!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your documents well so we can easily see your qualifications and experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Holt Engineering
✨Know Your Projects Inside Out
Make sure you’re familiar with the project management principles and methodologies relevant to the role. Brush up on your experience with project lifecycles, especially in technical or engineering environments, as this will be crucial in demonstrating your expertise.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've effectively communicated with both internal teams and external customers. Highlight your ability to manage expectations and resolve conflicts, as strong stakeholder management is key for this position.
✨Be Ready with Financial Insights
Since the role involves tracking project financials, come prepared to discuss your experience with budgeting and cost estimation. Be ready to share specific examples of how you’ve managed project finances in the past.
✨Demonstrate Continuous Improvement Mindset
Think about instances where you’ve contributed to process improvements in service delivery. Be prepared to discuss lessons learned from previous projects and how you’ve applied them to enhance future performance.
