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- Tasks: Provide expert field support and maintain advanced hardware and software systems worldwide.
- Company: Join Chess Dynamics, a leader in innovative military technology.
- Benefits: Competitive salary, benefits, and opportunities for international travel.
- Why this job: Make a real impact by ensuring customer satisfaction with cutting-edge technology.
- Qualifications: Experience with complex systems and strong troubleshooting skills required.
- Other info: Dynamic role with opportunities for growth and travel.
The predicted salary is between 38000 - 40000 £ per year.
Job Title: Field Service Engineer Location: Horsham Base/ International Travel Required Contract Type: Permanent Salary: £38,000 – £40,000 + Benefits About the Role We are seeking a skilled and motivated Field Service Engineer to join our team at Chess Dynamics. In this role, you will provide expert field support to our customers worldwide, ensuring the stable operation of our advanced hardware and software products such as fire control systems, naval electro-optical surveillance, and land/vehicle surveillance systems. You will be responsible for installing, configuring, maintaining, supporting, and optimizing these systems to ensure total customer satisfaction. Key Responsibilities Perform offsite repairs, installation, and configuration of Chess products and systems at customer locations Deliver after-sales support, servicing, and maintenance to ensure system reliability Generate clear and detailed post-visit reports including situation analysis and recommendations Assess, strip-down, repair, and test customer returns requiring service Support sales team demos, trials, and prepare demo equipment for customer presentations Test and evaluate new equipment and sensors alongside Sales and Engineering teams Prepare risk assessments and safe systems of work (SSOW) for installations and commissioning Lead factory acceptance testing (FAT) and participate in other customer activities as required Contribute to continuous improvement initiatives within the Customer Services functionSkills & Experience Essential: Experience maintaining complex electrical and mechanical systems within military environments (naval, army, air force) Strong knowledge of electronics, microcontrollers, servo tuning, radar, optics, and communications systems Proficient mechanical and electro-mechanical skills with hardware and software troubleshooting expertise Strong understanding of PC architecture, IP networking, software updates, and problem diagnosis Excellent interpersonal and commercial skills to manage customer relationships diplomatically and professionally Ability to work in challenging environments including outdoor, marine, and heights settings Willingness to travel worldwide at short notice and work extended hours as necessaryDesirable: Clean UK driving licence including class C1 for company vehicle use Current interest or knowledge in army/navy equipment and procedures Experience delivering maintenance and operator training to customers Previous Security Clearance (SC Level)
Filed Service Engineer employer: Holt Engineering
Contact Detail:
Holt Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Filed Service Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. We can’t stress enough how personal connections can open doors for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their field service operations and be ready to discuss how your skills align with their needs. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your hands-on experience! If you've worked with complex systems or have military background, make sure to highlight that. We love seeing candidates who can demonstrate their technical prowess in real-world scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to take on the challenges of a Field Service Engineer.
We think you need these skills to ace Filed Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with complex electrical and mechanical systems, especially in military environments. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your willingness to travel and work in challenging environments – we love that!
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills, especially in electronics, microcontrollers, and troubleshooting. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Holt Engineering
✨Know Your Stuff
Make sure you brush up on your knowledge of complex electrical and mechanical systems, especially in military environments. Be ready to discuss your experience with fire control systems, radar, and optics, as these are key areas for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved issues in past roles. Think about specific situations where you had to troubleshoot hardware or software problems, and be ready to explain your thought process during those challenges.
✨Demonstrate Your Interpersonal Skills
Since you'll be managing customer relationships, practice how you can diplomatically handle difficult situations. Think of scenarios where you’ve successfully communicated with clients or colleagues to resolve issues and ensure satisfaction.
✨Be Ready for Travel Talk
As this role requires international travel, be prepared to discuss your flexibility and willingness to travel at short notice. Share any previous experiences that highlight your adaptability and readiness to work in challenging environments.
