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For Companies At a Glance
- Tasks: Be the go-to person for client inquiries and resolve issues like delivery delays.
- Company: Join a rapidly growing business in Christchurch with exciting future opportunities.
- Benefits: Enjoy 20 days annual leave, your birthday off, free parking, and fun company events.
- Why this job: This role offers a chance to make a real impact while working in a supportive team culture.
- Qualifications: You need strong client focus, admin experience, and excellent communication skills.
- Other info: This is a full-time, permanent position with opportunities for growth.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Location: Christchurch
Hourly Rate: £26,500 - £28,500 DOE
Holt Recruitment is working with a forward-thinking business in Christchurch to recruit a Customer Service Administrator to join their team full-time, permanently. This company is experiencing significant growth with new partnerships and future opportunities; it’s an exciting time to join!
Benefits/Package:
- Annual leave of 20 days plus bank holidays, increasing with length of service.
- In addition to annual leave entitlement, we provide your birthday off.
- Company social events.
- Free parking.
What’s the role?
As a Customer Service Administrator, your responsibilities will be:
- Serve as the primary point of contact for client inquiries via phone and email.
- Handle courier-related issues, including delayed deliveries, missing parcels, and collection arrangements.
- Take full ownership of client concerns, including back orders, shipping complications, booking schedules, and held orders.
- Collaborate effectively with warehouse, technology, and finance teams to ensure timely resolution and prioritisation of client requests.
- Draft clear and professional email communications outlining issues, impacts, proposed solutions, and actions taken.
- Manage and prioritise multiple tasks while coordinating with both internal teams and external partners to address competing demands.
- Deliver exceptional service by understanding each client’s unique needs and taking full responsibility for resolving their inquiries.
What do you need as the Customer Service Administrator?
- Excellent client focus with proven experience in building and maintaining strong, collaborative relationships.
- Administrative experience and ability to learn new systems and processes quickly.
- To passionately represent the company to our clients and show a strong desire to understand their business and aspirations.
- Ability to manage at pace, differing tasks, and stakeholders.
- Proven ability to work cross-functionally internally and externally.
- Positive can-do attitude with the ability to work independently and to adapt your style and practices to respond to changing circumstances and client needs.
- Excellent communication skills, both written and verbal.
- An eye for detail.
What is the next step?
If you believe this is the right role for you, click 'Apply' or call us, and one of our team members will be happy to discuss this client support specialist role in Christchurch.
Customer Service Administrator employer: Holt Engineering
Contact Detail:
Holt Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company’s values and recent developments. Since they are experiencing significant growth, showing that you understand their business and can align with their goals will set you apart.
✨Tip Number 2
Prepare to discuss your experience in managing client inquiries and resolving issues. Be ready to share specific examples of how you've successfully handled similar situations in the past.
✨Tip Number 3
Highlight your ability to work cross-functionally. The role requires collaboration with various teams, so be prepared to explain how you've effectively worked with different departments in previous roles.
✨Tip Number 4
Demonstrate your communication skills during the interview. Since clear and professional communication is key in this role, practice articulating your thoughts clearly and confidently.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'client focus', 'administrative experience', and 'communication skills' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage multiple tasks. Mention specific examples of how you've built strong relationships with clients and resolved issues effectively.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills and attention to detail. Provide examples of how you've successfully collaborated with different teams to resolve client inquiries or issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Administrator.
How to prepare for a job interview at Holt Engineering
✨Showcase Your Client Focus
During the interview, emphasise your experience in building and maintaining strong relationships with clients. Share specific examples of how you've successfully resolved client issues in the past, demonstrating your commitment to exceptional service.
✨Demonstrate Your Administrative Skills
Be prepared to discuss your administrative experience and how quickly you can learn new systems. Highlight any relevant software or tools you've used before, as this will show your adaptability and readiness for the role.
✨Communicate Clearly and Professionally
Since the role involves drafting clear email communications, practice articulating your thoughts concisely. Use examples from your previous roles where effective communication led to successful outcomes, showcasing your written and verbal skills.
✨Exhibit a Positive Can-Do Attitude
Employers appreciate candidates who can adapt to changing circumstances. Share instances where you maintained a positive attitude while managing multiple tasks or dealing with challenging situations, illustrating your resilience and flexibility.
