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For Companies At a Glance
- Tasks: Lead technical support and manage product lifecycles for cutting-edge sports technology.
- Company: Join a rapidly growing tech company revolutionising elite sports performance with innovative solutions.
- Benefits: Enjoy flexible office options and the chance to work on global projects.
- Why this job: Be at the forefront of sports tech, impacting athletes worldwide in a dynamic team environment.
- Qualifications: Strong background in embedded systems and proven experience in managing complex tech products.
- Other info: This role offers a unique chance to shape technology used by top athletes globally.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Product Support Manager – Hardware & Embedded Systems
Location: Office-based (Flexible)
Department: Engineering
We’re looking for a Product Support Manager to join a rapidly growing technology company that designs cutting-edge training solutions for elite sports performance. Our innovative hardware and software systems are used globally to enhance athlete development with real-time analytics and immersive training experiences.
In this key role, you’ll act as the bridge between engineering, technical support, operations, and commercial teams, ensuring our integrated products perform flawlessly in the field. You’ll manage the full lifecycle of complex hardware-software products, lead global technical support, and help shape the future of sports technology.
What You’ll Do:
- Lead technical support and issue resolution for globally deployed systems
- Define product roadmaps and drive improvements based on customer feedback
- Collaborate with embedded systems engineers and software developers
- Oversee ticketing systems and on-call escalation processes
- Guide commissioning, maintenance, and lifecycle planning for 500+ units worldwide
What You Bring:
- Strong background in embedded systems, electronics, or hardware-software integration
- Proven experience managing product support for complex tech products
- Leadership in technical support frameworks and escalation protocols
- Excellent communication skills and ability to work cross-functionally
This is a unique opportunity to shape technology used by leading athletes and organizations worldwide, working in a fast-paced, collaborative environment with global impact.
Apply now to join the forefront of sports tech innovation.
Hardware Product Manager employer: Holt Engineering Recruitment Ltd
Contact Detail:
Holt Engineering Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hardware Product Manager
✨Tip Number 1
Familiarise yourself with the latest trends in sports technology and embedded systems. Understanding the current landscape will not only help you during interviews but also demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the sports tech industry. Attend relevant conferences or webinars, and connect with people on platforms like LinkedIn. This can provide insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed product support in the past. Highlight your experience with technical support frameworks and how you've resolved complex issues, as this will be crucial for the role.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions. Whether it's during a phone call or a video interview, effective communication is key to demonstrating your ability to work cross-functionally.
We think you need these skills to ace Hardware Product Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hardware Product Manager. Familiarise yourself with the key tasks mentioned in the job description, such as managing product support and collaborating with engineers.
Tailor Your CV: Customise your CV to highlight relevant experience in embedded systems, electronics, and hardware-software integration. Use specific examples from your past roles that demonstrate your ability to manage complex tech products and lead technical support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports technology and your understanding of the company's mission. Mention how your skills align with the role and provide examples of how you've successfully resolved technical issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Holt Engineering Recruitment Ltd
✨Understand the Product Lifecycle
Familiarise yourself with the full lifecycle of hardware-software products. Be prepared to discuss how you would manage product support and improvements based on customer feedback, as this is crucial for the role.
✨Showcase Your Technical Knowledge
Highlight your background in embedded systems and electronics during the interview. Be ready to explain complex concepts in a simple way, as you'll need to communicate effectively with both technical and non-technical teams.
✨Demonstrate Leadership Skills
Prepare examples of how you've led technical support teams or frameworks in the past. Discuss your experience with escalation protocols and how you’ve resolved issues efficiently to ensure product performance.
✨Emphasise Cross-Functional Collaboration
Since the role involves working with various teams, be ready to share experiences where you successfully collaborated with engineers, developers, and commercial teams. This will show your ability to bridge gaps and drive projects forward.
