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For Companies At a Glance
- Tasks: Handle inbound calls, process parts orders, and provide excellent customer service.
- Company: Join a family-owned motor group with over 50 years of experience in the industry.
- Benefits: Enjoy competitive salary, bonuses, 30 days leave, and employee discounts.
- Why this job: Be part of a dynamic team focused on expert knowledge and fast delivery.
- Qualifications: Strong communication skills; previous experience is a plus but not required.
- Other info: Full training provided; perfect for those looking to kickstart their career.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
- Take ownership of all inbound calls and respond promptly
- Advise on and process parts enquiries and orders for trade & public customers
- Provide accurate product information and track orders to completion
- Upsell parts and accessories where appropriate
- Maintain detailed records and ensure high standards of customer service
About the Company:
- Part of a reputable family-owned motor group celebrating over 50?years in the
- Large stockholding of OEM parts and accessories, supported by fast delivery and excellent customer service
What We're Looking For:
- Excellent communication and organisational skills
- Strong attention to detail and accuracy
- Ability to multitask and work efficiently in a busy environment
- Confident telephone manner with both trade and public callers
- Full UK driving licence preferred
- Previous vehicle parts or customer service experience is beneficial but not essential – full training provided
Package & Benefits:
- Competitive base salary with additional bonus scheme
- 30 days’ annual leave (including bank holidays)
- Company pension and life insuranceIndeed
- Staff discount schemes across sales, service, and parts
- Employee referral programme
- Continuous training and strong career development opportunities
This is your chance to join a dynamic parts operation at their Diss call centre — be part of a team that prides itself on expert knowledge, fast delivery, and exceptional customer service.Apply now to arrange a confidential chat or to find out more.Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Parts Advisor, Parts Consultant, Parts Specialist, Trade Parts Advisor, Retail Parts Advisor, Aftersales Parts Advisor, Parts Sales Executive, Parts Interpreter, Parts Assistant, Senior Parts Advisor, Parts Supervisor, Parts Manager, Vehicle Parts Advisor, Automotive Parts Advisor, Commercial Parts Advisor, Warehouse Parts Operative, Parts Call Centre Advisor, Parts and Logistics Coordinator, Parts Stock Controller, Parts Administrator, Parts Delivery DriverHolt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Parts Call Centre Advisor employer: Holt Automotive Recruitment
Contact Detail:
Holt Automotive Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Call Centre Advisor
✨Tip Number 1
Familiarise yourself with the automotive parts industry. Understanding common parts and accessories will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a lot of phone interaction, consider role-playing scenarios with friends or family to improve your confidence and clarity when speaking.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks in previous roles. This will highlight your ability to multitask effectively in a busy call centre environment.
✨Tip Number 4
Research the company and its values. Being knowledgeable about the dealership group and their commitment to customer service will allow you to align your answers with their expectations during the interview.
We think you need these skills to ace Parts Call Centre Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Parts Call Centre Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or parts-related roles. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your communication skills and ability to multitask, as these are crucial for the position. Provide examples of how you've successfully handled similar tasks in the past.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Holt Automotive Recruitment
✨Showcase Your Communication Skills
As a Parts Call Centre Advisor, excellent communication is key. Practice clear and concise responses to common interview questions, and be prepared to demonstrate your ability to handle customer inquiries effectively.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing orders and providing product information, highlight any experiences where your attention to detail made a difference. This could be in previous jobs or even during training.
✨Prepare for Role-Playing Scenarios
Interviews may include role-playing exercises to assess your telephone manner and problem-solving skills. Familiarise yourself with common customer scenarios and practice how you would respond to ensure you come across as confident and capable.
✨Research the Company and Its Values
Understanding the company’s history and its commitment to customer service will help you align your answers with their values. Be ready to discuss why you want to work for them and how you can contribute to their success.
