Peds Office Nurse I LPN/RMA/CMA

Explore opportunities with Holston Medical Group, part of the Optum family of businesses. Holston Medical Group combines the personal feel of a community‐based practice with the strength, resources and career opportunities of a leading national health care organization. As a multispecialty clinic offering care across northeast Tennessee and southwest Virginia, our teams deliver high‑quality, value‑based care that exceeds expectations while making care easier, more affordable and more accessible. Join us and discover the meaning behind Caring. Connecting. Growing together.

The Pediatric Office Nurse is responsible for providing quality, compassionate patient care in the clinic setting consistent with Holston Medical Group’s quality practice standards, policies, procedures and customer service expectations. As a member of the clinical staff, the Office Nurse will proactively participate in identifying the needs of the patients and will implement methodology as directed to improve both patient clinical experience and care.

Duties include but are not limited to:

• Use patient first values in assisting patients with needs.
• Greet patients with compassion and a friendly face.
• Accurately assess and record patient vital signs in electronic database.
• Prepare patients for examinations.
• Serve as a Health Educator as directed in the Patient‑Centered Medical Home Health Care Delivery Model.
• Obtain prior authorizations and pre‑certifications as needed for patients having procedures or tests.
• Dispose of contaminated supplies/used items.
• Sterilize medical instruments as needed.
• Ensure that exam rooms are clean and stocked for patient use, before and after clinic.
• Maintain both supplies and equipment, proactively work with co‑workers to stock.
• Attend nurse meetings and other educational opportunities.
• May be moved to other offices upon request based upon the business need of Holston Medical Group on an occasional basis.
• Pick up vaccines and other medications as needed.
• Mail normal labs to patients and call patients with abnormal labs.
• Perform customer service checks on patients every 10 minutes.
• Change sharps container and biohazard trash.
• Ensure to follow policies and procedures set by Holston Medical Group.
• Maintain communication with providers to ensure that patients needs are taken care of.
• Communicate all office issues with the Nurse Manager and Regional Operations Manager.
• Ensure that equipment is in operating order (crash cart, defibrillator, autoclave, etc.).
• Mentor new nursing staff and orient to the office.
• Ensure that the Health Department records are maintained for the vaccinations for children. Maintain Tennessee entering of vaccines. Reporting all STD’s to health Department.
• Complete “You Call the Shots” educational videos yearly.
• Assist providers with office procedures i.e., circumcisions and BC placement.
• Knowledge of data logger temp devices for VFC recording per state guidelines.
• Maintain clinical area to meet site visit standards.
• Maintain strict confidentiality in all matters relating to personnel and patient PHI (Protected Health Information).
• Enroll patients in myHMG as directed.
• Must fulfill required shifts to provide coverage for After‑hours/weekend Peds Clinic.

Education/Experience/Knowledge:

• High School diploma or equivalent required.
• LPN license or MA Certification by the state in which employed.
• 0‑2 years experience.
• CPR certified.
• Must possess excellent communication skills.
• Ability to work in a team environment and collaborate with others.

Key Competencies:

• Compassion
• Customer Focus
• Ethics and Values
• Learning on the Fly
• Functional/Technical Skills
• Problem Solving
• Informing

Physical/Mental Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential communication with others to exchange or express information and ideas, receiving detailed information through oral communication, determining accuracy of work, remaining upright on feet 75% of the time, moving on foot, bending, extending arms, exerting force on objects, picking, pinching, typing with fingers, performing duties with frequent interruptions, adjusting priorities quickly, establishing cooperative relationships, interacting appropriately with colleagues and patients.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities.