Reports to: Group Customer Services Team Manager
Direct Reports: None
The Business
Are you looking to join a passionate, fun and hardworking team? Owned by its members, Holstein UK is a progressive and dynamic company with family values at its core and a drive for personal development, as well as team spirit. At the heart of the UK dairy industry, the Holstein UK Group provides a wide array of services to assist members in breeding profitable, robust, and productive dairy cattle.
- Answer incoming calls in a timely and efficient manner
- Accurately record data onto our inhouse systems, with information taken from telephone calls
- Receive applications via various methods for BCMS passport applications/rejections and process accordingly within prescribed deadlines
- Advise members and process orders relating to Company services and products including ear tags, DNA test, and Genomic tests
- Support other breed societies as required with registration and associated tasks.
- Update and maintain in house systems, administering data changes accurately and in accordance with regulated bodies and Herd book rules.
The Person
- A natural ability to listen, interact and communicate with customers
- Able to effectively prioritise and manage own work time
- A committed and diligent working style
- Good team worker
- Polite and helpful telephone manner
- Ability to multitask and adapt to changing demands
- Ability to handle difficult calls in a calm and professional manner pressure
Experience/Skills/Qualifications:
- GCSEs or equivalent in English and Maths
- Good standard of written and spoken English
- Previous experience as a telephone operator in a Customer Services role
- Strong IT skills with a good understanding of MS Office
- To have a working knowledge of the dairy industry
- To have a working knowledge of all breeds
- Level 2 or Level 3 NVQ Customer Service
If you are an efficient and proactive individual who can fit into the demands of a busy and dynamic department, then we want to hear from you. We are looking for a team player with a keen eye-for-detail to join us.
