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For Companies At a Glance
- Tasks: Lead overnight hotel operations, ensuring guest satisfaction and safety.
- Company: Join Accor, a global leader in responsible hospitality with 5,600 hotels worldwide.
- Benefits: Enjoy exclusive sector perks, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a passionate team creating memorable experiences for guests and making a positive impact.
- Qualifications: Experience in hospitality is a plus; strong communication and problem-solving skills required.
- Other info: Flexible hours, including weekends; start date is March 1, 2025.
The predicted salary is between 29000 - 40600 £ per year.
Company Description
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Job Description
Job Title: Night Manager
Salary: £29,000 per annum
Hours: 40 hours per week (flexibility required, including weekends)
Start Date: 1st March 2025
About the Role:
We are seeking a dedicated and detail-oriented Night Manager to join our team at (Hotel Name). This role is pivotal in ensuring the smooth and efficient overnight operations of the hotel, representing senior management during night hours, and maintaining the highest standards of guest satisfaction, safety, and security.
Key Responsibilities:
- Overseeing the nightly audit and reconciliation of hotel operations.
- Ensuring accurate reporting and statistical analysis.
- Supervising and supporting the front office and other departments during the night shift.
- Managing guest relations, handling inquiries, and ensuring top-tier customer service.
- Conducting security checks and ensuring guest safety.
- Supervising room service operations and ensuring compliance with food safety standards.
- Providing leadership and training to night staff, ensuring adherence to hotel policies and procedures.
Additional Information:
Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem-solving abilities
Fluency in English, additional languages are a plus
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Management and Manufacturing
- Industries: Hospitality
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Night Manager employer: Holroyd Howe
Contact Detail:
Holroyd Howe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarize yourself with the specific operations of a hotel during night shifts. Understanding the unique challenges and responsibilities that come with being a Night Manager will help you stand out in interviews.
✨Tip Number 2
Highlight any previous experience you have with hotel management systems like Opera. Being able to demonstrate your technical skills can give you an edge over other candidates.
✨Tip Number 3
Showcase your interpersonal skills by preparing examples of how you've successfully managed guest relations in the past. This role requires strong customer service abilities, so be ready to discuss your approach.
✨Tip Number 4
Research Accor's values and mission to align your answers with their focus on responsible hospitality. Demonstrating that you share their passion for creating memorable experiences will resonate well with the hiring team.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Night Manager position. Understand the key responsibilities and required skills, such as overseeing nightly operations and managing guest relations.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality management, particularly any roles that involved night shifts or guest services. Emphasize your problem-solving abilities and any experience with systems like Opera.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your leadership skills and commitment to guest satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your application is polished and professional, as attention to detail is crucial in the hospitality industry.
How to prepare for a job interview at Holroyd Howe
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your commitment to providing exceptional guest service and how you embody the Heartist philosophy.
✨Demonstrate Leadership Skills
As a Night Manager, you'll be responsible for leading the night staff. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, or trained new employees to showcase your leadership abilities.
✨Highlight Problem-Solving Abilities
Be ready to discuss situations where you've had to think on your feet and solve problems quickly. This role requires strong interpersonal skills and the ability to handle guest inquiries effectively, so share relevant anecdotes.
✨Familiarize Yourself with Hotel Operations
Research the hotel’s operations and familiarize yourself with systems like Opera. Being knowledgeable about the tools and processes used in hotel management will demonstrate your readiness for the role and your commitment to ensuring smooth operations.
