At a Glance
- Tasks: Lead and motivate weekend staff while ensuring excellent customer service.
- Company: Join Holroyd Howe, a top UK contract caterer focused on innovative food services for schools.
- Benefits: Enjoy training opportunities, a fun work environment, and the chance to make a difference.
- Other info: DBS check required; commitment to safeguarding children is essential.
- Why this job: Be part of a team that values sustainability, nutrition, and culinary creativity.
- Qualifications: 1-2 years in a supervisory role preferred; strong leadership and customer service skills required.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a welcoming and dedicated Front of House Supervisor to support the smooth day-to-day running of the catering service at Downside School. Working closely with the General Manager, you'll play an important role in leading and supporting the front-of-house team, ensuring excellent customer service, and maintaining high standards across all aspects of food service. This hands-on position is ideal for someone who enjoys working with people, takes pride in delivering great hospitality, and is passionate about creating a positive dining experience. You will be joining Holroyd Howe, one of the UK's leading contract caterers, providing fresh, innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school. Our mission is simple: To provide our teams with the right skills to succeed in their jobs, we invest in their training and development. Our exceptional teams of seasoned specialists customise our catering services to fit children of all ages and satisfy the unique needs of our clients.
- Support the Senior Team in the day-to-day operation of the catering service, ensuring a consistently high standard of food service and customer care.
- Supervise and support the front-of-house team, providing guidance, coaching, and encouragement to ensure excellent performance.
- Lead by example, delivering a welcoming and professional dining experience for pupils, staff, and visitors.
- Assist with stock control, ordering, and the monitoring of supplies to support operational requirements and budget expectations.
- Support the planning and delivery of hospitality events, school functions, and special occasions.
- Handle customer queries and feedback professionally, helping to ensure a positive customer experience at all times.
- Assist with the induction and training of new team members, helping to foster a positive and supportive team culture.
- Deputise for the Deputy General Manager when required, taking responsibility for the smooth running of the operation and team leadership.
- Previous supervisory experience within a catering, hospitality, or food service environment would be ideal.
- A passion for delivering excellent food service and creating positive customer experiences.
- Good understanding of food safety, health & safety, and compliance requirements.
- Strong communication and interpersonal skills, with the ability to build positive relationships with colleagues, pupils, staff, and visitors.
- Organised and able to remain calm and focused in a busy environment.
- A hands-on approach with a willingness to support all aspects of the operation when required.
- Experience within an education or contract catering environment would be advantageous, but is not essential.
We pride ourselves on:
People first We're a company of individuals, united in doing our best for our clients. Great food, always Using only the best ingredients, our food is fresh, authentic and tailored to each school, age group, and specific needs and preferences. Food education We educate pupils through food, encouraging them to understand and develop their own personal tastes and make informed food choices. Respect in everything we do Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other. Fresh thinking New ideas for food, service and ways of working help us maintain our position as creative leaders in school catering.
- 3 volunteering days to give back to causes you care about
- 3 days grandparent leave for those special family moments
- 24 weeks enhanced maternity leave
- Bespoke training & development opportunities
- Pension & life insurance
- Discounts on high street brands, cinema & holidays via the Perkbox App
- Wellbeing hub & access to employee assistance programme
- Free meals while at work
- Career development & HIT Apprenticeships for all experience levels
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Front of House Supervisor employer: Holroyd Howe
At Holroyd Howe, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. As the Head Chef at CFBL in London, you will enjoy generous benefits such as 28 days of holiday, bespoke training opportunities, and free meals while working, all within a vibrant environment dedicated to creating outstanding culinary experiences for our pupils. Join us to be part of a passionate team that values your contributions and fosters career growth through tailored development paths.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor
✨Tip Number 1
Familiarise yourself with the specific operations and values of Holroyd Howe. Understanding their commitment to sustainability, nutrition, and food innovation will help you align your answers during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Highlight any previous experience in hospitality or supervisory roles, especially if it involved managing staff or customer service. Be ready to share specific examples of how you've motivated a team or resolved customer complaints effectively.
✨Tip Number 3
Prepare to discuss your time management and multitasking skills, as these are crucial for a Weekend Supervisor role. Think of scenarios where you've successfully juggled multiple responsibilities and how you prioritised tasks to ensure smooth operations.
✨Tip Number 4
Show enthusiasm for working weekends consistently. Since this role is specifically for weekend supervision, expressing your willingness and readiness to take on this schedule can set you apart from other candidates.
We think you need these skills to ace Front of House Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in supervisory roles, particularly in the hospitality or service industry. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage staff and ensure excellent customer service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention your understanding of Holroyd Howe's commitment to sustainability and nutrition, and how your values align with theirs. Be sure to include examples of how you've successfully led teams in the past.
Highlight Relevant Skills:In your application, clearly outline your strong interpersonal skills, problem-solving abilities, and time management expertise. These are crucial for the Weekend Supervisor role, so provide specific examples of how you've demonstrated these skills in previous positions.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for a supervisory position.
How to prepare for a job interview at Holroyd Howe
✨Showcase Your Leadership Skills
As a Weekend Supervisor, you'll need to lead and motivate your team. Be prepared to share examples of how you've successfully managed staff in the past, highlighting your ability to inspire and guide others.
✨Demonstrate Excellent Customer Service
Customer service is key in this role. Think of specific instances where you've resolved customer complaints or inquiries effectively, showcasing your interpersonal skills and commitment to customer satisfaction.
✨Prepare for Operational Questions
Expect questions about daily operations, such as staff scheduling and task delegation. Familiarise yourself with common operational challenges and be ready to discuss how you would handle them.
✨Emphasise Your Problem-Solving Abilities
The ability to make quick decisions is crucial. Prepare to discuss scenarios where you've had to think on your feet and resolve issues promptly, demonstrating your critical thinking and decision-making skills.
