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- Tasks: Repair and maintain diagnostic equipment while providing top-notch customer service.
- Company: Join Hologic, a leader in medical technology with a focus on growth and development.
- Benefits: Comprehensive training, competitive salary, and opportunities for career advancement.
- Why this job: Make a real difference in healthcare by supporting vital medical devices.
- Qualifications: Engineering experience, strong troubleshooting skills, and excellent communication abilities.
- Other info: Field-based role with autonomy and dynamic work environment.
The predicted salary is between 30000 - 48000 £ per year.
Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites. We are thrilled to be looking for a talented Field Service Engineer to join our team primarily supporting our diagnostics equipment across the North and Midlands regions of the UK. To service the territory successfully you will be based around Sheffield area ideally. We are looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling to support our customers and who love troubleshooting and finding solutions. The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.
KEY RESPONSIBILITIES
- Carry out maintenance and repair work on Hologic products
- Install instruments at customer sites
- Liaise with customer IT departments and assist with information systems installations and troubleshooting
- Support marketing activities such as exhibitions
- Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports
- Provide basic use/maintenance training to customers
- Perform duties and responsibilities with autonomy in a field-based environment
KNOWLEDGE, SKILLS & EXPERIENCE
- Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems
- Excellent interpersonal, communication and customer service skills
- Experience working in similar/comparable customer-based or laboratory environment
- Effective Time Management Skills
- Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
- Proficient use of Microsoft products (Word, Excel, Outlook)
- Basic knowledge of network and interfacing with the ability to progress through training
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career. Our talent partners can discuss our salary offering and bonus schemes with you. If you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!
Field Service Engineer - UK North in Sheffield employer: Hologic
Contact Detail:
Hologic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - UK North in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the field service engineering space. They can give you insider tips about the company culture and what it’s really like to work there.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to share specific examples of how you've solved problems in the past, especially in a customer-facing role.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to demonstrate how you can explain complex technical issues in simple terms. This is key for a Field Service Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Field Service Engineer - UK North in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your engineering experience, especially in electrical and mechanical systems. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills from your medical device experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about field service engineering and how you can provide that first-class customer experience we value. Keep it engaging and personal – we love to see your personality!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've successfully diagnosed and solved problems in the past. We’re looking for those who thrive on challenges, so share your best troubleshooting stories to catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know you’re interested!
How to prepare for a job interview at Hologic
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical systems knowledge. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, especially if they relate to medical devices. This will show that you’re not just familiar with the theory but have practical experience too.
✨Show Off Your Customer Service Skills
Since this role is all about providing a top-notch customer experience, think of examples where you've gone above and beyond for a customer. Prepare to share how you’ve effectively communicated with clients, especially in high-pressure situations, as this will highlight your interpersonal skills.
✨Get Familiar with Their Products
Do some homework on Hologic’s products and services. Understanding their diagnostics equipment will give you an edge during the interview. You can even mention how you would approach maintenance or installation of their products based on what you know.
✨Be Ready for Practical Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think through how you would handle common issues that might arise in the field, and be prepared to explain your thought process clearly. This will demonstrate your ability to work autonomously in a field-based environment.