At a Glance
- Tasks: Repair and maintain diagnostic equipment while providing top-notch customer service.
- Company: Join Hologic, a leader in medical technology with a focus on growth and development.
- Benefits: Comprehensive training, competitive salary, and opportunities for career advancement.
- Other info: Dynamic field-based role with autonomy and a supportive team environment.
- Why this job: Make a real difference in healthcare by supporting vital medical devices.
- Qualifications: Engineering experience, strong troubleshooting skills, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites. We are thrilled to be looking for a talented Field Service Engineer to join our team primarily supporting our diagnostics equipment across the North and Midlands regions of the UK. To service the territory successfully you will be based around Sheffield area ideally. We are looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling to support our customers and who love troubleshooting and finding solutions. The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.
KEY RESPONSIBILITIES
- Carry out maintenance and repair work on Hologic products
- Install instruments at customer sites
- Liaise with customer IT departments and assist with information systems installations and troubleshooting
- Support marketing activities such as exhibitions
- Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports
- Provide basic use/maintenance training to customers
- Perform duties and responsibilities with autonomy in a field-based environment
KNOWLEDGE, SKILLS & EXPERIENCE
- Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems
- Excellent interpersonal, communication and customer service skills
- Experience working in similar/comparable customer-based or laboratory environment
- Effective Time Management Skills
- Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
- Proficient use of Microsoft products (Word, Excel, Outlook)
- Basic knowledge of network and interfacing with the ability to progress through training
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career. Our talent partners can discuss our salary offering and bonus schemes with you. If you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!
Field Service Engineer - UK North in Peover Superior employer: Hologic
Hologic is an exceptional employer that prioritises the growth and development of its employees, offering comprehensive training and ongoing support to ensure success in the Field Service Engineer role. Located in Sheffield, our work culture fosters collaboration and innovation, allowing you to thrive while providing top-notch service to our customers across the North and Midlands regions. With a commitment to employee well-being and competitive salary packages, Hologic stands out as a rewarding place to build a meaningful career in the medical device industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - UK North in Peover Superior
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the field service engineering space. They can give you insider info about the company culture and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to share specific examples of how you've solved problems in the past, especially in a customer-facing role.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to demonstrate how you can explain complex technical issues in simple terms. This is key for a Field Service Engineer who needs to liaise with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Field Service Engineer - UK North in Peover Superior
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your engineering experience, especially in electrical or mechanical fields. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Field Service Engineer role and how your troubleshooting skills can benefit our customers. Keep it engaging and personal!
Show Off Your Customer Service Skills:Since this role involves a lot of customer interaction, make sure to highlight any previous experience you have in customer service. We love candidates who can communicate effectively and provide top-notch support!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Hologic
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical systems knowledge. Familiarise yourself with Hologic products and their functionalities, as well as common troubleshooting techniques. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch customer experience, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight your communication skills and how you’ve resolved issues effectively, as this will resonate well with the interviewers.
✨Be Ready for Real-World Scenarios
Prepare for situational questions that might involve diagnosing problems or handling difficult customer situations. Think through some scenarios where you had to troubleshoot on-site or manage a challenging repair, and be ready to discuss your thought process and actions.
✨Get Organised
Since the role involves a lot of administrative work, demonstrate your time management skills. Bring along examples of how you’ve kept track of reports or managed your schedule in previous roles. This will show that you can handle the paperwork side of things while still delivering excellent service.
