Field Service Engineer – London
Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites.
We're thrilled to be looking for a talented Field Service Engineer to join our team primarily supporting our Breast and Skeletal Health medical imaging equipment across London.
We're looking for people who have engineering experience (electrical/mechanical)are happy to be in the field travelling to support our customers and who love troubleshooting and finding solutions.
The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.
KEY RESPONSIBILITIES
- Carry out maintenance and repair work on Hologic products
- Install instruments at customer sites
- Liaise with customer IT departments and assist with information systems installations and troubleshooting
- Support marketing activities such as exhibitions
- Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports
- Provide basic use\maintenance training to customers
- Perform duties and responsibilities with autonomy in a field-based environment
KNOWLEDGE, SKILLS & EXPERIENCE
- Ability to troubleshoot electrical, electronic and mechanical systems
- Excellent interpersonal, communication and customer service skills
- Experience working in similar/comparable customer-based or laboratory environment
- Effective Time Management Skills
- Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
- Proficient use of Microsoft products (Word, Excel, Outlook)
- Basic knowledge of network and interfacing with the ability to progress though training
So why join Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
Salary: GBP 35,000 – 48,000 gross per year
The final offer will depend on experience, skills, and alignment with internal pay structures. In addition, we offer a comprehensive benefits package including pension and insurances
If you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!
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Field Service Engineer - London, UK employer: Hologic
Join our dynamic team in Cambridge as a Customer Care Specialist, where you will thrive in a supportive and collaborative work culture that values professional growth and continuous improvement. With competitive salaries and a comprehensive benefits package, including pension and insurances, we prioritise employee well-being while fostering strong relationships with customers and cross-functional teams to deliver exceptional service. This hybrid role offers the unique advantage of working in a vibrant city known for its innovation and academic excellence, making it an ideal place for those seeking meaningful and rewarding employment.
