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- Tasks: Repair and maintain diagnostic equipment while providing top-notch customer service.
- Company: Join Hologic, a leader in medical technology with a focus on growth and development.
- Benefits: Comprehensive training, competitive salary, and opportunities for career advancement.
- Other info: Dynamic field-based role with autonomy and a supportive team environment.
- Why this job: Make a real difference in healthcare by supporting vital medical devices.
- Qualifications: Engineering experience, strong troubleshooting skills, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites. We are thrilled to be looking for a talented Field Service Engineer to join our team primarily supporting our diagnostics equipment across the North and Midlands regions of the UK. To service the territory successfully you will be based around Sheffield area ideally. We are looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling to support our customers and who love troubleshooting and finding solutions. The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.
KEY RESPONSIBILITIES
- Carry out maintenance and repair work on Hologic products
- Install instruments at customer sites
- Liaise with customer IT departments and assist with information systems installations and troubleshooting
- Support marketing activities such as exhibitions
- Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports
- Provide basic use/maintenance training to customers
- Perform duties and responsibilities with autonomy in a field-based environment
KNOWLEDGE, SKILLS & EXPERIENCE
- Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems
- Excellent interpersonal, communication and customer service skills
- Experience working in similar/comparable customer-based or laboratory environment
- Effective Time Management Skills
- Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
- Proficient use of Microsoft products (Word, Excel, Outlook)
- Basic knowledge of network and interfacing with the ability to progress through training
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career. Our talent partners can discuss our salary offering and bonus schemes with you. If you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!
Field Service Engineer - UK North in Denholme employer: Hologic
Contact Detail:
Hologic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - UK North in Denholme
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the field service engineering space. They can give you insider tips on what it’s really like and might even refer you for the job!
✨Tip Number 2
Show off your troubleshooting skills! During interviews, be ready to share specific examples of how you've solved problems in the past. This will demonstrate your hands-on experience and make you stand out.
✨Tip Number 3
Don’t forget to research the company! Knowing about Hologic’s products and values will help you tailor your answers and show that you’re genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Field Service Engineer - UK North in Denholme
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your engineering experience, especially in electrical and mechanical systems. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills from your medical device experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about field service engineering and how you can provide top-notch customer service. Let us know what excites you about working with Hologic and our products.
Show Off Your Troubleshooting Skills: In your application, give examples of how you've successfully diagnosed and solved problems in the past. We love candidates who can think on their feet and find solutions, so share those stories that highlight your skills!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hologic
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical systems knowledge. Familiarise yourself with Hologic products and their functionalities, as well as common troubleshooting techniques. This will help you answer technical questions confidently.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch customer service, be prepared to share examples of how you've successfully interacted with customers in the past. Highlight your communication skills and any experience you have in a field-based environment.
✨Be Ready for Real-World Scenarios
Expect situational questions that test your problem-solving abilities. Think of specific instances where you diagnosed issues or resolved conflicts, especially in a medical device context. This will demonstrate your hands-on experience and critical thinking.
✨Get Organised
Familiarise yourself with the administrative tasks mentioned in the job description, like time reports and equipment checklists. Being able to discuss how you manage your time and keep records will show that you're ready for the responsibilities of the role.