At a Glance
- Tasks: Support and train customers on innovative medical ultrasound products while driving business growth.
- Company: Join Hologic, a leader in women's health dedicated to making a difference.
- Benefits: Competitive salary, annual bonus, comprehensive training, and extensive benefits package.
- Other info: Dynamic role with extensive travel and opportunities for professional development.
- Why this job: Make a real impact in women's health and grow your career with top talent.
- Qualifications: Post grad/diploma in Medical Ultrasound and experience in a clinical setting.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about supporting clinicians, improving customer confidence and helping healthcare teams get the best from innovative medical technology?
Hologic is looking for a Clinical Applications Specialist to support our Sonata® products across the Midlands, UK. This is a highly customer-facing role, ideal for someone who combines strong clinical knowledge, excellent communication skills and the confidence to train, support and partner with healthcare professionals in a dynamic environment.
As one of the key points of contact for our customers, you will provide advanced applications support, deliver engaging product training and help ensure customers receive an exceptional experience with Sonata. You will also play an important role in strengthening customer relationships, identifying growth opportunities and representing the Voice of the Customer within Hologic.
What To Expect:
- Provide advanced applications support to new and existing Sonata customers across the Midlands.
- Deliver high-quality training to clinicians and healthcare teams on the effective use of Sonata products.
- Support customers throughout the opportunity journey, including pre-site and site assessments.
- Assist with applications troubleshooting, helping customers resolve issues efficiently and confidently.
- Build strong relationships that support customer retention, satisfaction and long-term partnership.
- Identify growth opportunities within existing accounts and gather insights from competitive accounts.
- Capture customer feedback and insights to help inform potential product, service and training improvements.
- Provide commercial and clinical applications support at conferences, trade shows and customer events.
- Represent the Voice of the Customer internally, ensuring customer needs are understood and acted on.
- Work closely with Sales, Field Service Engineering, Marketing, Technical Solutions and Customer Service to deliver a first-class customer experience.
What We Expect
We are looking for someone with relevant clinical, sonography, theatre, gynaecology, nursing or medical device applications experience who enjoys working directly with customers and solving problems in real-world healthcare settings.
- A bachelor’s degree or equivalent experience in Life Sciences, Nursing, Radiology, Healthcare, Medical Technology or a related field.
- Relevant clinical experience, ideally within women’s health, gynaecology, theatre, surgical or outpatient procedure environments.
- Experience supporting or training users on medical devices, capital equipment or clinical applications.
- Strong understanding of clinical workflows and the needs of healthcare professionals.
- Ability to develop and maintain strong product knowledge of the Sonata portfolio and associated services.
- Confidence using Microsoft Office Suite.
- Experience with CRM and ERP systems, ideally Salesforce and Oracle.
- Awareness of UK healthcare environments, NHS and/or private sector customer needs, and relevant local accreditation or training requirements.
- A full UK driving licence and the ability to travel frequently across the Midlands and, when required, further afield.
Why Hologic?
At Hologic, we are driven by our purpose to enable healthier lives everywhere, every day. Within GSS, our technologies support clinicians in delivering care that can make a meaningful difference to patients’ lives.
As an Applications Specialist supporting Sonata, you will play a key role in helping customers adopt, use and optimise our technology with confidence. You will be part of a knowledgeable, collaborative and customer-focused team, working in a role where your clinical insight, training skills and problem-solving ability directly contribute to customer success and business growth.
If you are ready to combine clinical expertise, customer partnership and a passion for women’s health, we would love to hear from you.
Territory: Midlands, United Kingdom
Travel: Up to 70–80%, depending on business needs
Salary: £39,000 - £47,000 + bonus. The final offer will depend on experience, skills, and alignment with internal pay structures. In addition, we offer a comprehensive benefits package including pension and insurances.
#LI-HE1 #LI-Remote
Clinical Applications Specialist employer: Hologic
Join our dynamic team in Cambridge as a Customer Care Specialist, where you will thrive in a supportive and collaborative work culture that values professional growth and continuous improvement. With competitive salaries and a comprehensive benefits package, including pension and insurances, we prioritise employee well-being while fostering strong relationships with customers and cross-functional teams to deliver exceptional service. This hybrid role offers the unique advantage of working in a vibrant city known for its innovation and academic excellence, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Applications Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former Clinical Application Specialists on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can give you insights that you won’t find in the job description.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and product training. Think about how you can demonstrate your experience in a surgical or clinical setting. We want to see how you can bring The Science of Sure to life!
✨Tip Number 3
Showcase your passion for women’s health during interviews. Talk about why this field matters to you and how you can contribute to Hologic’s mission. Remember, it’s not just about skills; it’s about connecting with the company’s purpose.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the growth of Hologic.
We think you need these skills to ace Clinical Applications Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Clinical Applications Specialist role. Highlight your experience in medical ultrasound and any relevant skills that align with Hologic's focus on customer satisfaction and support.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're passionate about women's health and how your background makes you a great fit for our GYN Surgical Solutions division. Be sure to mention any specific experiences that demonstrate your ability to train and support customers effectively.
Showcase Your Customer Focus:In your application, emphasise your commitment to delivering high-quality support and customer satisfaction. Share examples of how you've successfully engaged with clients in the past, especially in a clinical or surgical setting.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right people and shows us you're serious about joining our team at Hologic!
How to prepare for a job interview at Hologic
✨Know Your Products Inside Out
Make sure you have a solid understanding of the Sonata product range and other Hologic offerings. Familiarise yourself with their features, benefits, and how they compare to competitors. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Focus
Prepare examples that highlight your commitment to customer satisfaction and retention. Think about times when you've gone above and beyond for clients or helped them troubleshoot issues. This will show that you understand the importance of customer relationships in this role.
✨Practice Your Presentation Skills
Since you'll be training customers, it's crucial to convey information clearly and engagingly. Consider doing mock presentations to friends or family, focusing on how you would explain complex concepts simply. This will help you feel more comfortable during the interview.
✨Research the Company Culture
Dive into Hologic's mission and values, especially their focus on women's health. Be ready to discuss how your personal values align with theirs. Showing that you resonate with their purpose can set you apart from other candidates.
