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- Tasks: Repair and maintain medical devices while providing top-notch customer service.
- Company: Join Hologic, a leader in medical technology with a focus on growth.
- Benefits: Comprehensive training, competitive salary, and opportunities for career development.
- Why this job: Make a real difference in healthcare by supporting vital diagnostic equipment.
- Qualifications: Engineering experience, preferably in medical devices, with strong troubleshooting skills.
- Other info: Field-based role with autonomy and dynamic work environment.
The predicted salary is between 30000 - 40000 £ per year.
Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites. We are looking for a talented Field Service Engineer to join our team primarily supporting our diagnostics equipment across the North and Midlands regions of the UK. To service the territory successfully you will be based around Sheffield area ideally.
We are looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling to support our customers and who love troubleshooting and finding solutions. The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.
KEY RESPONSIBILITIES- Carry out maintenance and repair work on Hologic products
- Install instruments at customer sites
- Liaise with customer IT departments and assist with information systems installations and troubleshooting
- Support marketing activities such as exhibitions
- Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports
- Provide basic use/maintenance training to customers
- Perform duties and responsibilities with autonomy in a field-based environment
- Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems
- Excellent interpersonal, communication and customer service skills
- Experience working in similar/comparable customer-based or laboratory environment
- Effective Time Management Skills
- Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
- Proficient use of Microsoft products (Word, Excel, Outlook)
- Basic knowledge of network and interfacing with the ability to progress through training
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career. Our talent partners can discuss our salary offering and bonus schemes with you. If you have the right skills and experience and want to join our team, apply today. We can't wait to hear from you!
Locations
Field Service Engineer - UK North in Cheshire, Warrington employer: Hologic
Contact Detail:
Hologic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - UK North in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the field service engineering space. They can give you insider tips on what it’s really like and might even refer you for the job!
✨Tip Number 2
Show off your troubleshooting skills! During interviews, be ready to share specific examples of how you've solved problems in the past. This is key for a role that involves diagnosing issues on the spot.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Hologic.
We think you need these skills to ace Field Service Engineer - UK North in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your engineering experience, especially in electrical and mechanical systems. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Field Service Engineer role and how your troubleshooting skills can benefit our customers. Keep it friendly and professional!
Show Off Your Customer Service Skills: Since this role involves a lot of customer interaction, make sure to highlight any previous experience you have in customer service. We love candidates who can communicate effectively and provide top-notch support!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Hologic
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical engineering knowledge, especially as it relates to medical devices. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch customer service, think of examples where you've gone above and beyond for a customer. Highlight your communication skills and how you handle difficult situations with clients.
✨Get Familiar with the Tools
Be prepared to talk about your experience with Microsoft products and any relevant software you’ve used. If you have experience with inventory management or reporting tools, make sure to mention that too!
✨Ask Smart Questions
Prepare some insightful questions about the company’s products and services, or their approach to customer support. This shows your genuine interest in the role and helps you understand if it's the right fit for you.