At a Glance
- Tasks: Provide top-notch service by repairing and maintaining diagnostic equipment on-site.
- Company: Join a leading medical device company focused on innovation and customer satisfaction.
- Benefits: Comprehensive training, competitive salary, and opportunities for career growth.
- Why this job: Make a real difference in healthcare while travelling and solving problems.
- Qualifications: Engineering experience, preferably in medical devices, with strong troubleshooting skills.
- Other info: Enjoy autonomy in a dynamic field-based role with supportive team culture.
The predicted salary is between 35000 - 45000 £ per year.
Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites.
We are looking for a talented Field Service Engineer to join our team primarily supporting our diagnostics equipment across the North and Midlands regions of the UK. To service the territory successfully you will be based around Sheffield area ideally.
We are looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling to support our customers and who love troubleshooting and finding solutions.
The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products:
- Carry out maintenance and repair work on Hologic products
- Liaise with customer IT departments and assist with information systems installations and troubleshooting
- Support marketing activities such as exhibitions
- Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports
- Provide basic use/maintenance training to customers
- Perform duties and responsibilities with autonomy in a field-based environment
- Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems
- Excellent interpersonal, communication and customer service skills
- Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
- Proficient use of Microsoft products (Word, Excel, Outlook)
- Basic knowledge of network and interfacing with the ability to progress through training
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
Field Service Engineering in Bolton employer: Hologic
Contact Detail:
Hologic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineering in Bolton
✨Tip Number 1
Get to know the company inside out! Research Hologic and their products, especially the diagnostics equipment you'll be working with. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves troubleshooting and repairs, be ready to demonstrate your skills. Brush up on your electrical and mechanical knowledge, and think of examples from your past experience that showcase your problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Field Service Engineering in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your engineering experience, especially in electrical and mechanical fields. We want to see how your background aligns with the medical device industry, so don’t hold back on showcasing relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about field service engineering and how you can provide that first-class customer experience we value. Keep it personal and engaging!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled tricky problems in the past. We love candidates who can think on their feet and find solutions, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Hologic
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical engineering knowledge, especially as it relates to medical devices. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Customer Service Skills
Since this role is all about providing a top-notch customer experience, think of examples where you've gone above and beyond for a customer. Highlight your communication skills and how you handle difficult situations with clients.
✨Get Familiar with the Products
Do some research on Hologic's products and services. Understanding their diagnostics equipment will not only impress your interviewers but also help you answer questions more effectively during the interview.
✨Prepare for Practical Questions
Expect to face practical questions or scenarios during the interview. Think about how you would approach common issues in the field, such as diagnosing a malfunctioning device or liaising with IT departments for installations.