At a Glance
- Tasks: Repair and maintain medical imaging equipment while providing top-notch customer service.
- Company: Join a leading company in medical technology with a focus on innovation.
- Benefits: Competitive salary, pension, insurance, and opportunities for professional growth.
- Other info: Enjoy autonomy in a dynamic field-based role with excellent career prospects.
- Why this job: Make a real difference in healthcare by supporting vital medical equipment.
- Qualifications: Engineering experience and strong troubleshooting skills required.
The predicted salary is between 35000 - 48000 £ per year.
Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites. We're thrilled to be looking for a talented Field Service Engineer to join our team primarily supporting our Breast and Skeletal Health medical imaging equipment across South and South East regions of the UK. To service the territory effectively, you will be based within the Worthing–Southampton corridor or surrounding areas ideally.
We're looking for people who have engineering experience (electrical/mechanical), are happy to be in the field travelling to support our customers, and who love troubleshooting and finding solutions. The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.
Key Responsibilities- Carry out maintenance and repair work on Hologic products
- Install instruments at customer sites
- Liaise with customer IT departments and assist with information systems installations and troubleshooting
- Support marketing activities such as exhibitions
- Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports
- Provide basic maintenance training to customers
- Perform duties and responsibilities with autonomy in a field-based environment
- Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems
- Excellent interpersonal, communication and customer service skills
- Experience working in similar/comparable customer-based or laboratory environment
- Effective Time Management Skills
- Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
- Proficient use of Microsoft products (Word, Excel, Outlook)
- Basic knowledge of network and interfacing with the ability to progress through training
Salary: GBP 35,000 – 48,000 gross per year. The final offer will depend on experience, skills, and alignment with internal pay structures. In addition, we offer a comprehensive benefits package including pension and insurances.
Field Service Engineer in Worthing employer: Hologic, Inc.
Hologic, Inc. is an excellent employer for those seeking a rewarding career in the medical imaging field. With a strong focus on employee development, we offer comprehensive training and a supportive work culture that prioritises customer satisfaction and teamwork. Located in the vibrant Southampton area, our team enjoys competitive salaries and a commitment to innovation, making it an ideal place for engineers to thrive and grow.
