Field Service Engineer – UK, South
Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites.
We're thrilled to be looking for a talented Field Service Engineer to join our team primarily supporting our Breast and Skeletal Health medical imaging equipment across South and South East regions of the UK. To service the territory effectively, you will be based within the Worthing–Southampton corridor or surrounding areas ideally.
We're looking for people who have engineering experience (electrical/mechanical) are happy to be in the field travelling to support our customers and who love troubleshooting and finding solutions.
The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.
Key Responsibilities
- Carry out maintenance and repair work on Hologic products
- Install instruments at customer sites
- Liaise with customer IT departments and assist with information systems installations and troubleshooting
- Support marketing activities such as exhibitions
- Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports
- Provide basic maintenance training to customers
- Perform duties and responsibilities with autonomy in a field-based environment
Knowledge, Skills & Experience
- Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems
- Excellent interpersonal, communication and customer service skills
- Experience working in similar/comparable customer-based or laboratory environment
- Effective Time Management Skills
- Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
- Proficient use of Microsoft products (Word, Excel, Outlook)
- Basic knowledge of network and interfacing with the ability to progress through training
Salary: GBP 35,000 – 48,000 gross per year. The final offer will depend on experience, skills, and alignment with internal pay structures. In addition, we offer a comprehensive benefits package including pension and insurances.
