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For Companies At a Glance
- Tasks: Coordinate communications and resolve customer issues in a dynamic support role.
- Company: Join Hologic, a leader in medical equipment manufacturing, dedicated to improving healthcare.
- Benefits: Enjoy hybrid working, competitive salary, and an annual bonus scheme.
- Why this job: Be part of a supportive team that values organisation and communication while making a real impact.
- Qualifications: Strong Microsoft Office skills, attention to detail, and customer service experience are essential.
- Other info: This is a 12-month fixed-term contract based in Manchester.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Service and Customer Support Associate role at Hologic, Inc. Role location – Manchester, UK (hybrid working). Passionately organized? Have a keen eye for detail? Fantastic communicator? If this sounds like you then we may just have the career opportunity for you!
We are looking for a talented Service and Customer Support Associate to join Hologic EMEA Case Management team on a 12 month fixed term contract. Our Case Management Team connects and streamlines the Service processes to deliver greater efficiencies, superior analytics and, as required, service front line Operations activities, to meet and exceed Customer expectations.
Key Responsibilities- Case Management - coordinate internal/external communications following equipment transaction, return for repair and Inhouse repair equipment activities.
- Liaise with internal Service departments to resolve customer issues.
- Field Service and Customer Support - promptly respond to emails/voicemails/phone calls from team lead, peers, internal and external customers.
- Work closely with the Team leader to solve customer inquiries/complaints.
- Prepare and maintain pricing Quotes for Customers, ensure customer satisfaction and assist customers in finding products and services that meet their needs.
- Invoice preparation - compile and create invoices.
- Support and coordinate collaboration meetings, tools, and communications to optimize the work environment.
- Excellent Microsoft Office skills and basic knowledge of ERP user programs.
- Time Management, organizational skills and great attention to detail.
- Customer service skills - problem solving abilities.
- Fluency in English is essential.
- Knowledge of Service Operations Process, Case Management and understanding of associated Regulations i.e. ISO9001 would be highly advantageous.
So why join Hologic? We offer a competitive salary and annual bonus scheme, one of our talent partners can discuss this in more detail with you. If you think you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!
Service and Customer Support Associate – 12 month FTC employer: Hologic, Inc.
Contact Detail:
Hologic, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Customer Support Associate – 12 month FTC
✨Tip Number 1
Familiarise yourself with Hologic's products and services. Understanding their offerings will help you communicate effectively with customers and demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel, as you'll likely need to prepare invoices and pricing quotes. Being proficient in these tools can set you apart from other candidates.
✨Tip Number 3
Practice your problem-solving skills by simulating customer service scenarios. This will prepare you for potential questions during the interview about how you would handle specific customer inquiries or complaints.
✨Tip Number 4
Network with current or former employees of Hologic on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Service and Customer Support Associate – 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Service and Customer Support Associate role. Emphasise your organisational skills, attention to detail, and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your ability to solve problems. Mention specific examples from your past experiences that demonstrate your communication skills and ability to work in a team.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with ERP systems. If you have knowledge of service operations processes or ISO9001 regulations, be sure to mention these as they are advantageous for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Hologic, Inc.
✨Showcase Your Organisational Skills
As a Service and Customer Support Associate, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the demands of the role.
✨Demonstrate Your Communication Skills
Effective communication is crucial in this position. Be ready to discuss how you've effectively communicated with customers or team members in the past. Use specific examples to illustrate your ability to resolve issues and provide excellent customer service.
✨Familiarise Yourself with Case Management Processes
Understanding case management and service operations processes will give you an edge. Research Hologic's services and be prepared to discuss how your knowledge aligns with their operations, especially regarding ISO9001 regulations.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical customer service scenarios during the interview. Practice articulating your thought process on how you would approach resolving customer complaints or inquiries, showcasing your problem-solving abilities.
