At a Glance
- Tasks: Coordinate communications and support customer inquiries in a dynamic team environment.
- Company: Join Hologic, a leader in healthcare innovation with a supportive culture.
- Benefits: Competitive salary, annual bonus, and flexible working options.
- Other info: Exciting opportunity for career growth in a fast-paced industry.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong organisational skills, customer service experience, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Role location – Manchester, UK (hybrid or remote working)
Passionately organized? Have a keen eye for detail? Fantastic communicator? If this sounds like you then we may just have the career opportunity for you! We are looking for a talented Administrator to join Hologic EMEA Case Management team on a 12 month fixed term contract. Our Case Management Team connects and streamlines the Service processes to deliver greater efficiencies, superior analytics and, as required service front line Operations activities, to meet and exceed Customer expectations.
KEY RESPONSIBILITIES
- Case Management - coordinate internal/external communications following equipment transaction, return for repair and Inhouse repair equipment activities
- Liaise with internal Service departments to resolve customer issues
- Field Service and Customer Support - promptly respond to emails/voicemails/phone calls from team lead, peers, internal and external customers
- Work closely with the Team leader to solve customer inquiries/complaints
- Prepare and maintain pricing Quotes for Customers, ensure customer satisfaction and assist customers in finding products and services that meet their needs
- Invoice preparation - compile and create invoices
- Support and coordinate collaboration meetings, tools, and communications to optimize the work environment
KNOWLEDGE, SKILLS AND EXPERIENCE
- Excellent Microsoft Office skills and basic knowledge of ERP user programs
- Time Management, organizational skills and great attention to detail
- Customer service skills - problem solving abilities
- Fluency in English is essential
- Knowledge of Service Operations Process, Case Management and understanding of associated Regulations I.e. ISO9001 would be highly advantageous
So why join Hologic? We offer a competitive salary and annual bonus scheme, one of our talent partners can discuss this in more detail with you. If you think you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!
Service and Customer Support Administrator employer: Hologic, Inc.
Hologic is an exceptional employer that values its employees by offering a supportive work culture and flexible working arrangements, including hybrid or remote options from our Manchester location. We prioritise employee growth through continuous training and development opportunities, ensuring that our team members can thrive in their roles while contributing to meaningful customer service outcomes. Join us to be part of a dynamic team that is dedicated to exceeding customer expectations and making a positive impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Customer Support Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Hologic and its services. Understand their customer support processes and think of examples from your past that showcase your problem-solving skills.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams and customers, being able to articulate your thoughts clearly will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Service and Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service and Customer Support Administrator role. Highlight your organisational skills, attention to detail, and any relevant experience in customer service or case management. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're passionate about this role. Let us know how your background aligns with our mission at Hologic.
Showcase Relevant Skills:Don’t forget to mention your Microsoft Office skills and any experience with ERP systems. If you have knowledge of ISO9001 or similar regulations, make sure to include that too. We love seeing candidates who are well-rounded!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value!
How to prepare for a job interview at Hologic, Inc.
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Service and Customer Support Administrator role. Familiarise yourself with case management processes and how they relate to customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a fantastic communicator, you'll want to demonstrate this during your interview. Practice articulating your thoughts clearly and concisely. Use examples from your past experiences where you've successfully resolved customer issues or coordinated communications, as this will highlight your relevant skills.
✨Be Organised and Detail-Oriented
Since the role requires excellent organisational skills and attention to detail, come prepared with a structured approach to your interview. Bring a notepad with key points you want to discuss, and be ready to share specific examples of how you've managed tasks efficiently in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for case management, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
