At a Glance
- Tasks: Coordinate communications and support customer inquiries in a dynamic team environment.
- Company: Join Hologic, a leader in healthcare innovation with a supportive culture.
- Benefits: Competitive salary, annual bonus, and flexible working options.
- Other info: Exciting opportunity for career growth in a fast-paced industry.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong organisational skills, customer service experience, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 € per year.
Role location – Manchester, UK (hybrid or remote working)
Passionately organized? Have a keen eye for detail? Fantastic communicator? If this sounds like you then we may just have the career opportunity for you! We are looking for a talented Administrator to join Hologic EMEA Case Management team on a 12 month fixed term contract. Our Case Management Team connects and streamlines the Service processes to deliver greater efficiencies, superior analytics and, as required service front line Operations activities, to meet and exceed Customer expectations.
KEY RESPONSIBILITIES
- Case Management - coordinate internal/external communications following equipment transaction, return for repair and Inhouse repair equipment activities
- Liaise with internal Service departments to resolve customer issues
- Field Service and Customer Support - promptly respond to emails/voicemails/phone calls from team lead, peers, internal and external customers
- Work closely with the Team leader to solve customer inquiries/complaints
- Prepare and maintain pricing Quotes for Customers, ensure customer satisfaction and assist customers in finding products and services that meet their needs
- Invoice preparation - compile and create invoices
- Support and coordinate collaboration meetings, tools, and communications to optimize the work environment
KNOWLEDGE, SKILLS AND EXPERIENCE
- Excellent Microsoft Office skills and basic knowledge of ERP user programs
- Time Management, organizational skills and great attention to detail
- Customer service skills - problem solving abilities
- Fluency in English is essential
- Knowledge of Service Operations Process, Case Management and understanding of associated Regulations I.e. ISO9001 would be highly advantageous
So why join Hologic? We offer a competitive salary and annual bonus scheme, one of our talent partners can discuss this in more detail with you. If you think you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!
Service and Customer Support Administrator in Manchester employer: Hologic, Inc.
Hologic is an exceptional employer that values its employees by offering a supportive work culture and flexible working arrangements, including hybrid or remote options from our Manchester location. We prioritise employee growth through continuous training and development opportunities, ensuring that our team members can thrive in their roles while contributing to meaningful customer service outcomes. Join us to be part of a dynamic team that is dedicated to exceeding customer expectations and fostering a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Customer Support Administrator in Manchester
✨Tip Number 1
Get to know the company! Research Hologic and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service and Customer Support Administrator, you'll need to be a fantastic communicator. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare a few examples of how you've successfully managed multiple tasks or resolved customer issues in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team at Hologic.
We think you need these skills to ace Service and Customer Support Administrator in Manchester
Some tips for your application 🫡
Show Off Your Organisational Skills:As a Service and Customer Support Administrator, being organised is key! Make sure your application highlights your time management and organisational skills. Use examples from your past experiences to show us how you keep things running smoothly.
Communicate Clearly:We love fantastic communicators! When writing your application, be clear and concise. Use straightforward language and make sure to address how your communication skills can help in resolving customer inquiries and complaints.
Tailor Your Application:Don’t just send the same application everywhere! Tailor your CV and cover letter to match the job description. Highlight your relevant experience with case management and customer service to show us you’re the perfect fit for our team.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. We can’t wait to see what you’ve got!
How to prepare for a job interview at Hologic, Inc.
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Service and Customer Support Administrator role. Familiarise yourself with case management processes and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a fantastic communicator, you'll need to demonstrate this during the interview. Practice articulating your thoughts clearly and concisely. Use examples from your past experiences where you've successfully resolved customer issues or coordinated communications, as this will highlight your relevant skills.
✨Be Organised and Detail-Oriented
Since the role requires excellent organisational skills and attention to detail, come prepared with a structured approach to your interview. Bring a notepad with key points you want to discuss, and be ready to share how you've managed multiple tasks or projects in the past without missing a beat.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for case management, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
