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- Tasks: Repair and maintain diagnostic equipment while providing top-notch customer service.
- Company: Join Hologic, a leader in medical technology with a focus on growth.
- Benefits: Comprehensive training, competitive salary, and opportunities for career development.
- Why this job: Make a real difference in healthcare by supporting vital medical devices.
- Qualifications: Engineering experience, strong troubleshooting skills, and excellent communication.
- Other info: Field-based role with autonomy and dynamic work environment.
The predicted salary is between 28800 - 43200 £ per year.
Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites. We are thrilled to be looking for a talented Field Service Engineer to join our team primarily supporting our diagnostics equipment across the North and Midlands regions of the UK. To service the territory successfully you will be based around Sheffield area ideally.
We are looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling to support our customers and who love troubleshooting and finding solutions. The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.
Key Responsibilities- Carry out maintenance and repair work on Hologic products
- Install instruments at customer sites
- Liaise with customer IT departments and assist with information systems installations and troubleshooting
- Support marketing activities such as exhibitions
- Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports
- Provide basic use/maintenance training to customers
- Perform duties and responsibilities with autonomy in a field-based environment
- Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems
- Excellent interpersonal, communication and customer service skills
- Experience working in similar/comparable customer-based or laboratory environment
- Effective Time Management Skills
- Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
- Proficient use of Microsoft products (Word, Excel, Outlook)
- Basic knowledge of network and interfacing with the ability to progress through training
So why join Hologic? We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career. Our talent partners can discuss our salary offering and bonus schemes with you. If you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!
Field Service Engineer - UK North employer: Hologic, Inc.
Contact Detail:
Hologic, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - UK North
✨Tip Number 1
Get to know the company inside out! Research Hologic and their products, especially the diagnostics equipment you'll be working with. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Field Service Engineer at Hologic.
✨Tip Number 3
Practice your troubleshooting skills! Since the role involves diagnosing issues, brush up on your problem-solving techniques. You might even want to prepare some examples of how you've successfully resolved technical problems in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. We can’t wait to see your application!
We think you need these skills to ace Field Service Engineer - UK North
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your engineering experience, especially in electrical and mechanical fields. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Field Service Engineer role and how your troubleshooting skills can benefit our customers. Keep it engaging and personal!
Showcase Your Customer Service Skills: Since this role involves a lot of customer interaction, make sure to highlight your interpersonal and communication skills. We love candidates who can connect with customers and provide top-notch service!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Hologic, Inc.
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical engineering knowledge, especially as it relates to medical devices. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of examples where you've provided excellent customer service. Prepare to share how you’ve handled difficult situations or complaints, showcasing your interpersonal skills.
✨Get Familiar with the Tools
Familiarise yourself with Microsoft products like Word, Excel, and Outlook, as well as any relevant diagnostic tools. You might be asked about your proficiency with these during the interview, so having examples of how you've used them effectively will help.
✨Show Your Autonomy
This role requires a lot of independence, so be prepared to discuss times when you've worked autonomously in a field-based environment. Highlight your time management skills and how you prioritise tasks while on the go.