Personal Insurance Customer Service Adviser – NFU Mutual (Honley) in Holmfirth

Personal Insurance Customer Service Adviser - NFU Mutual (Honley)

Permanent Contract

Location: NFU Mutual, Honley, Huddersfield, HD9 6QZ

Monday - Friday 9am until 5pm

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Honley Agency.

About the role:

This is an exciting opportunity to work in an environment that will broaden your skillset, and which will enable you to make a difference by helping to support our Motor & Personal customers in fully understanding their insurance needs.

Once training has been completed the role will be predominantly speaking with new and existing customers in identifying and understanding their needs and to transact business in a professional manor whether it be making changes to existing policies or discussing new business products.

You’ll also have plenty of opportunity to continually develop your knowledge and skills to ensure you sell professionally and compliantly.

This role will also include lots of interactions across different areas of the business, speaking directly with our existing customer base and also new business sales. Liaising with underwriters and working coherently with the rest of the team in the Honley Agency.

The Ideal candidate needs to be capable of working unsupervised, be organised, have attention to detail and understand the importance of great customer service.

About you:

• Work well within a team and also capable of working individually on your own projects
• Feel comfortable working within a regulated environment.
• Have excellent written and verbal communication skills.
• Have good computer skills and able to work with various programs
• Have a great telephone manner
• Have experience or an interest in the Insurance Market

then we’d love to hear from you.

Our commitment to you:

Here at the NFU Mutual in Honley we provide a great training scheme to enable you to fully understand our products and how we interact with our customers.

To enable you to support all of our customers, we provide a supportive on-going learning environment.All training takes place in our on-site facilities at our office in Honley.

25 Days Holiday plus Bank Holidays (increasing with length of service)

Closing date for all applications: 31/05/2026.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

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