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For Companies At a Glance
- Tasks: Be the first point of contact for client enquiries and provide exceptional service.
- Company: Join a growing legal firm focused on client satisfaction and support.
- Benefits: Competitive salary, performance incentives, generous holiday, and wellbeing support.
- Why this job: Make a real difference by helping clients navigate legal services.
- Qualifications: Customer service experience, excellent communication skills, and a passion for learning.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Due to business growth we are looking for a professional, customer focussed person to fill a position within our Client Enquiries Department. In this role you will play a pivotal part in providing exceptional client service through assisting individuals who are making enquiries with the firm about legal services, initially relating to conveyancing, private client & clinical negligence matters. As the firm continues to grow, you will also be responsible for taking additional legal enquiries relating to other service areas. The aim is to convert these inbound enquiries into instructions.
Responsibilities
- Be the first port of call for anyone making a conveyancing, private client or clinical negligence enquiry.
- Liaise with potential new customers that have enquired about our services via email or website form.
- Send follow‑up emails with legal fee estimates or promotional material to individuals you have spoken with about our services.
- Follow up with clients who have already made their initial enquiry by telephone.
- Write personal injury reports/notes for solicitors.
- Liaise with lawyers about more complex enquiries.
- Input prospective client and enquiry information/notes into our database system.
- Provide our lawyers with information on clients that have instructed.
- Complete administrative duties.
- Liaise with lawyers to coordinate and schedule appointments for potential new clients regarding wills and LPAs, managing bookings efficiently using the lawyers' calendars.
- Collaborate closely with six experienced colleagues in the Enquiries Division, under the supervision of the Client Enquiries Manager.
Qualifications
- Previous office‑based work experience with a proven track record in a customer service or client enquiries environment.
- Experience dealing with customers over the phone and an interest in law.
- Excellent written and verbal communication skills.
- Confident and professional phone manner.
- Willingness to learn and understand complex issues (with training).
- Ability to build rapport on the phone.
- Self‑motivated, highly organised and able to manage priorities effectively.
- Excellent Microsoft Office skills (Word, Excel, Outlook).
- Enjoy a fast‑paced environment.
- Good listening skills.
- Ability to be on the phone for a lengthy amount of time.
Benefits
- Competitive basic salary.
- Performance‑based financial incentive.
- 28 days holiday per year, plus bank holidays.
- Medicash cash back schemes after 1 year of service.
- Life insurance.
- EAP and various other physical and mental wellbeing support services, including virtual GP access 24/7.
- Family‑friendly policies such as enhanced maternity and paternity pay, plus family events leave.
- Company sickness pay.
- Cycle scheme.
Customer Enquiries Coordinator in Colchester employer: Holmes & Hills
Contact Detail:
Holmes & Hills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enquiries Coordinator in Colchester
✨Tip Number 1
Get to know the company! Research their values and recent news. This way, when you chat with them, you can show that you're genuinely interested in what they do and how you can contribute.
✨Tip Number 2
Practice your phone skills! Since you'll be handling client enquiries, make sure you’re comfortable chatting on the phone. Try role-playing with a friend to build your confidence and refine your communication style.
✨Tip Number 3
Follow up after your initial conversation! A quick email thanking them for their time and reiterating your interest can set you apart from other candidates. It shows you're proactive and keen to join the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to embrace the digital side of client service.
We think you need these skills to ace Customer Enquiries Coordinator in Colchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Enquiries Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application, and don’t forget to showcase your professional phone manner!
Be Personable: We love candidates who can build rapport easily! In your application, share examples of how you've connected with customers in the past. This will show us that you’re not just about the facts, but also about creating a great experience for clients.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application quickly and can get back to you as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at Holmes & Hills
✨Know Your Stuff
Before the interview, make sure you understand the basics of conveyancing, private client, and clinical negligence matters. Brush up on common legal terms and processes so you can speak confidently about them during your chat.
✨Show Off Your Customer Service Skills
Prepare examples from your previous experience where you've provided exceptional customer service. Think about how you handled difficult situations or turned a negative experience into a positive one. This will show that you’re ready to handle client enquiries effectively.
✨Practice Your Communication
Since this role involves a lot of phone work, practice your verbal communication skills. You might want to do mock interviews with a friend or family member, focusing on maintaining a professional tone and building rapport over the phone.
✨Be Organised and Ready to Follow Up
Demonstrate your organisational skills by preparing a list of questions to ask during the interview. Also, think about how you would follow up with clients after their initial enquiry. Showing that you have a proactive approach will impress the interviewers.
