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- Tasks: Provide top-notch client service by answering and directing calls efficiently.
- Company: A regional law firm that values work/life balance and professional growth.
- Benefits: Structured environment with opportunities for development and a focus on work/life balance.
- Why this job: Join a supportive team and make a difference in clients' lives every day.
- Qualifications: Experience with modern telephone systems and strong communication skills.
- Other info: Perfect for those looking to grow in a dynamic legal environment.
The predicted salary is between 30000 - 42000 £ per year.
A regional law firm is seeking a Client Call Handler to provide high-quality client service by efficiently answering and directing calls. The ideal candidate will have experience with modern telephone switchboards and skills in Microsoft Office. This role requires good communication abilities and the capability to remain calm under pressure while assisting clients and colleagues. The firm values work/life balance and offers opportunities for development within its structured environment.
Client Care & Call Routing Specialist in Colchester employer: Holmes & Hills Solicitors
Contact Detail:
Holmes & Hills Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care & Call Routing Specialist in Colchester
✨Tip Number 1
Practice your communication skills! Since the role is all about client interaction, we recommend role-playing with a friend or family member. This will help you stay calm under pressure and improve your ability to direct calls efficiently.
✨Tip Number 2
Familiarise yourself with modern telephone switchboards. We suggest watching tutorial videos or even asking someone in the field for a quick demo. Being comfortable with the tech will give you an edge during interviews!
✨Tip Number 3
Showcase your Microsoft Office skills! We know that being proficient in these tools is key, so consider creating a simple presentation or document that highlights your abilities. Bring it along to your interview to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about joining the team and contributing to the firm’s commitment to high-quality client service.
We think you need these skills to ace Client Care & Call Routing Specialist in Colchester
Some tips for your application 🫡
Show Off Your Communication Skills: When writing your application, make sure to highlight your communication abilities. We want to see how you can convey information clearly and effectively, especially since this role involves assisting clients and colleagues.
Tailor Your Experience: Don’t just list your past jobs; relate them to the Client Care & Call Routing Specialist role. If you've worked with telephone switchboards or Microsoft Office, let us know how that experience makes you a great fit for our team.
Stay Calm Under Pressure: We value candidates who can keep their cool in stressful situations. Share examples in your application where you’ve successfully managed challenging calls or situations, showing us you can handle the heat!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Holmes & Hills Solicitors
✨Know Your Tech
Familiarise yourself with modern telephone switchboards before the interview. Being able to discuss your experience with these systems will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated in previous roles. Think about times when you had to remain calm under pressure and how you handled those situations—this will resonate well with the firm's focus on client service.
✨Highlight Your Microsoft Office Proficiency
Brush up on your Microsoft Office skills, especially if you have specific experiences using it in a professional setting. Be ready to discuss how you've used these tools to enhance your work efficiency.
✨Emphasise Work/Life Balance
Since the firm values work/life balance, be prepared to discuss how you manage your time and stress levels. This shows that you align with their culture and are likely to thrive in their structured environment.
