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For Companies At a Glance
- Tasks: Be the friendly voice that connects clients to the right department quickly and efficiently.
- Company: Join Holmes & Hills, a leading law firm with a collaborative and supportive culture.
- Benefits: Enjoy a flexible work-life balance, competitive benefits, and opportunities for career growth.
- Why this job: Make a real difference by providing excellent client service in a dynamic environment.
- Qualifications: Experience with switchboards and strong IT skills are a plus.
- Other info: Work alongside a dedicated team and develop your skills in a progressive law firm.
The predicted salary is between 24000 - 36000 £ per year.
As the first point of contact, the Client Call Handler will need to ensure a high level of client service is delivered on every call. The role involves answering all incoming calls quickly and efficiently whilst ensuring calls are put through to the most relevant person or department. The Client Call Handler will need to be able to quickly identify the nature of the call in a professional manner.
THE DAY TO DAY
- Receive incoming telephone calls via the switchboard and route them to the correct person or department quickly and efficiently with the aid of a computerised directory.
- Provide support and assistance to colleagues and callers (clients) to the organisation.
- Ensure any telephone messages are passed to the relevant person promptly and accurately.
- Ensure any network/system failures of the telephone system are reported immediately to the IT Team and liaise with them to ensure the system is up and running as quickly as possible.
- Ensure up to date and accurate knowledge of the Firm's colleagues, departments and services.
WHAT EXPERIENCE DO I NEED?
- Experience of a modern telephone switchboard would be highly desirable.
- Good IT skills and familiarity with Microsoft Office products.
- Previous experience in a client-facing or customer services role.
WHAT SKILLS SHOULD I HAVE?
- A clear voice and good listening skills.
- The ability to remain calm when the switchboard is busy and prioritise multiple demands.
- The ability to deal with clients in a polite and professional manner.
- Good attention to detail and accuracy.
- The ability to deal with difficult clients in an efficient and calm manner.
WHAT ARE WE OFFERING?
At Holmes & Hills, we are proud to have a culture of sharing, collaboration and mutual respect. We are genuine, authentic and down to earth. We are passionate about what we do and how we do it and believe our Values demonstrate the quality and commitment we give to our many clients. These values run through the core of our firm and are fundamental to the development and progression of our 200 highly valued colleagues. We offer a benefits package that we believe gives all of our colleagues a bit of everything but in addition to these material benefits, we also offer the opportunity to work for a progressive, modern and inspiring law firm in a regional area that brings with it the benefit of a good work/life balance, flexibility and family focus, with genuine opportunity to progress and develop evidenced by our commitment to our Career Pathway and Training Pathway.
Who Will I Be Working With
You will work as part of the wider Client Enquiries Team with two other dedicated call handlers.
About Us
Holmes & Hills Solicitors is a large regional firm of solicitors with seven offices across Essex and Suffolk and over 200 legal professionals across a number of specialist departments. Holmes & Hills works in partnership with clients across East Anglia, including businesses, individuals, families and local authorities, to build long-standing relationships, protect clients' interests and support clients' growth and development. Working in partnership with businesses and individuals, Holmes & Hills' large team of legal experts provide truly proactive legal services through personal relationships. Acting as a trusted advisor to clients, we take the time to understand clients' needs and objectives before delivering practical advice through a personal and accessible approach. Independently recognised as a leading law firm, Holmes & Hills Solicitors is acknowledged by The Legal 500 and Chambers & Partners as being a leading supplier of legal services in the region. These accreditations give our clients the confidence that the legal advice and representation they receive from Holmes & Hills is some of the best available. Our clients range from established and growing businesses whose brands are recognised and sold around the world to families and first-time home buyers.
Client Call Handler in Colchester employer: Holmes & Hills Solicitors
Contact Detail:
Holmes & Hills Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Call Handler in Colchester
✨Tip Number 1
First things first, make sure you know the company inside out. Research Holmes & Hills, their values, and what they stand for. This will help you connect with the team during your interview and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and clear. Grab a friend or family member and do some mock calls. This will help you stay calm under pressure and improve your listening skills.
✨Tip Number 3
When you get the chance to chat with someone from the team, don’t hold back! Ask questions about their experiences and the role. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of client handling.
We think you need these skills to ace Client Call Handler in Colchester
Some tips for your application 🫡
Show Your Client Service Skills: Make sure to highlight any previous experience in client-facing roles. We want to see how you’ve handled calls and provided excellent service, so share specific examples that demonstrate your skills!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like how we handle calls!
Tailor Your Application: Take a moment to customise your application for this role. Mention how your skills align with the responsibilities of a Client Call Handler. We love seeing candidates who take the time to connect their experience with what we do!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Holmes & Hills Solicitors
✨Know the Company Inside Out
Before your interview, take some time to research Holmes & Hills Solicitors. Understand their values, services, and the type of clients they work with. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Client Call Handler, clear communication is key. Practice speaking clearly and confidently, perhaps with a friend or family member. You might even want to simulate a call scenario to get comfortable with identifying client needs quickly.
✨Prepare for Common Scenarios
Think about potential situations you might face on the job, like handling difficult clients or managing multiple calls at once. Prepare responses that demonstrate your ability to stay calm and professional under pressure.
✨Showcase Your IT Skills
Since good IT skills are essential for this role, be ready to discuss your experience with telephone switchboards and Microsoft Office products. If you have any specific examples of how you've used these tools to improve efficiency, make sure to highlight them!
