Dispensary Manager in England

We are pleased to offer an exciting role to manage and develop our in-house Dispensary. Holmes Chapel Health Centre has a patient list of nearly 13,000 and our prescription hub, integral to the Dispensary, manages the prescription requests for all patients and dispenses to approximately 4,500 patients. We are located in the centre of Holmes Chapel, close to bus and rail links and also able to offer free staff parking too.

Main duties of the job:

• Line Manage team of Dispensers and Administrators.
• Ensure all claims for payments are submitted correctly and in good time to business services authority.
• Lead on DSQS submission and attainment of targets from NHS pertaining to Dispensing income.
• Ensure monthly CD cabinet check is signed off.
• Authorise leave/time-off, ensuring appropriate cover is available to provide a consistent service for our patients.
• Develop improved ways of working, reviewing existing Standard Operating Procedures.

Job responsibilities:

• Responsible for planning and allocating work for all dispensary staff.
• Oversee all dispensing matters within the practice, checking colleagues' dispensing as required.
• Ensure a tidy working environment exists, meeting safe working and health and safety requirements.
• Dispense prescriptions for patients (if qualified).
• Collect prescription charges from patients, cash up and balance monies received.
• Cross reference number and value of prescription charges against statements, ensuring accuracy.
• Effectively coordinate the requests for repeat prescriptions via telephone, email, online and over the counter.
• Ensure requests for repeat prescriptions are processed within a 48-hour time frame.
• Manage the return of medicines from patients.
• Deal with uncollected medication in accordance with current policy.
• Effectively manage stock levels within the dispensary, ensuring adequate levels are held, minimising wastage and expenditure.
• Promote a safe and effective working environment, conforming to legislation, ensuring drugs are stored appropriately within temperature parameters and securely.
• Collate and communicate any significant events, notifiable safety incidents, and near misses.
• Effectively manage the cold chain process, ensuring all staff are aware of the requirement to accurately record temperatures and store items appropriately.
• Conduct stock takes in accordance with guidance.
• Process invoices for payment, liaising with the finance officer.
• Ensure end of month claims are made via the BSA, that prescriptions have been endorsed, correctly claimed and ensure safe receipt with the BSA.
• Assist with QOF targets /DSQS targets.
• Oversee that DSQS targets are being achieved, if required task out actions to clinical staff to ensure attainment of targets.
• Responsible for the effective line management, appraisal and development of dispensary staff to ensure a happy, balanced, stable workforce.
• Ensure new staff are recruited successfully, oversee their induction and successful integration into the dispensary team.
• Ensure staff have completed all statutory and mandatory training within timescales as required within general practice.
• Attend Managers meetings and make appropriate suggestions to improve team performance.
• Arrange, chair, minute own team meetings within Protected Learning Time. Ensure agenda covers SOPs and any near misses.
• Work with a supervisor to take responsibility for developing own clinical competence, leadership and reflective practice skills within the workplace.

Person Specification:

• Qualifications: Dispensing Qualification.
• Proven track record as a manager.
• Experience: Experience of Managing a Dispensary, Experience of Managing in a health care setting, Experience outside of NHS which can be transferred skills to NHS.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.